填入（4）答案（）

单项选择题Murphy`s Law suggests. "If anything can go wrong. it will." Murphy has motivated numerous pearls of wisdom about projects， machines， people， and why things go wrong. A project is a （temporary） sequence of unique， complex，and connected（1）having one goal or purpose and that must be completed by a specific time， within budget， and according to （2）. Project management is the （3）of scoping， planning， staffing， organizing， directing， and controlling the development of an acceptable information system at a minimum cost within a specified time frame. Project management is a cross life cycle activity because it overlaps all phases of any systems development methodology. For any systems development project， effective project management is necessary to ensure that the project meets the deadline， is developed within a（an）（4） budget， and fulfills customer expectations and specifications. Corporate rightsizing has changed the structure and culture of most organizations， and hence， project management. More flexible and temporary interdepartmental（不同部门间的） teams that are given greater responsibility and authority for the success of organizations have replaced rigid hierarchical command structures and permanent teams. Contemporary system development methodologies depend on having teams that include both technical and nontechnical users， managers， and information technologists all directed to the project goal. These （5） teams require leadership and project management.填入（4）答案（）

A.predefined
B.acceptable
C.rigid
D.strict

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1.单项选择题Murphy`s Law suggests. "If anything can go wrong. it will." Murphy has motivated numerous pearls of wisdom about projects， machines， people， and why things go wrong. A project is a （temporary） sequence of unique， complex，and connected（1）having one goal or purpose and that must be completed by a specific time， within budget， and according to （2）. Project management is the （3）of scoping， planning， staffing， organizing， directing， and controlling the development of an acceptable information system at a minimum cost within a specified time frame. Project management is a cross life cycle activity because it overlaps all phases of any systems development methodology. For any systems development project， effective project management is necessary to ensure that the project meets the deadline， is developed within a（an）（4） budget， and fulfills customer expectations and specifications. Corporate rightsizing has changed the structure and culture of most organizations， and hence， project management. More flexible and temporary interdepartmental（不同部门间的） teams that are given greater responsibility and authority for the success of organizations have replaced rigid hierarchical command structures and permanent teams. Contemporary system development methodologies depend on having teams that include both technical and nontechnical users， managers， and information technologists all directed to the project goal. These （5） teams require leadership and project management.填入（3）答案（）

A.process
B.activity
C.step
D.task

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2.单项选择题Murphy`s Law suggests. "If anything can go wrong. it will." Murphy has motivated numerous pearls of wisdom about projects， machines， people， and why things go wrong. A project is a （temporary） sequence of unique， complex，and connected（1）having one goal or purpose and that must be completed by a specific time， within budget， and according to （2）. Project management is the （3）of scoping， planning， staffing， organizing， directing， and controlling the development of an acceptable information system at a minimum cost within a specified time frame. Project management is a cross life cycle activity because it overlaps all phases of any systems development methodology. For any systems development project， effective project management is necessary to ensure that the project meets the deadline， is developed within a（an）（4） budget， and fulfills customer expectations and specifications. Corporate rightsizing has changed the structure and culture of most organizations， and hence， project management. More flexible and temporary interdepartmental（不同部门间的） teams that are given greater responsibility and authority for the success of organizations have replaced rigid hierarchical command structures and permanent teams. Contemporary system development methodologies depend on having teams that include both technical and nontechnical users， managers， and information technologists all directed to the project goal. These （5） teams require leadership and project management.填入（2）答案（）

A.document
B.order
C.specification
D.authority

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3.单项选择题Murphy`s Law suggests. "If anything can go wrong. it will." Murphy has motivated numerous pearls of wisdom about projects， machines， people， and why things go wrong. A project is a （temporary） sequence of unique， complex，and connected（1）having one goal or purpose and that must be completed by a specific time， within budget， and according to （2）. Project management is the （3）of scoping， planning， staffing， organizing， directing， and controlling the development of an acceptable information system at a minimum cost within a specified time frame. Project management is a cross life cycle activity because it overlaps all phases of any systems development methodology. For any systems development project， effective project management is necessary to ensure that the project meets the deadline， is developed within a（an）（4） budget， and fulfills customer expectations and specifications. Corporate rightsizing has changed the structure and culture of most organizations， and hence， project management. More flexible and temporary interdepartmental（不同部门间的） teams that are given greater responsibility and authority for the success of organizations have replaced rigid hierarchical command structures and permanent teams. Contemporary system development methodologies depend on having teams that include both technical and nontechnical users， managers， and information technologists all directed to the project goal. These （5） teams require leadership and project management.填入（1）答案（）

A.activities
B.tasks
C.services
D.software

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4.单项选择题关于帮助服务台的职能，不正确的说法是（）

A.及时发现系统运行中的错误
B.接受客户请求（电话、传真、电子邮件等）
C.记录并跟踪事故和客户意见
D.及时通知客户其请求的当前状况和最新进展

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5.单项选择题一般来说，用户支持应该首先确定用户支持的范围。下列说法中，（）不包含在通常用户支持的范围之列。

A.软件升级服务
B.软件技术支持服务
C.远程热线支持服务
D.软件终身跨平台操作

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6.单项选择题系统运行质量评价是指从系统实际运行的角度对系统性能和建设质量等进行的分析、评估和审计。针对系统的质量评价，下列说法中，不正确的是（）

A.系统是否满足了用户和管理业务对信息系统的需求
B.系统的开发过程是否规范
C.系统实施前业务人员技术水平评估
D.系统功能的先进性、有效性和完备性

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7.单项选择题系统评价就是对系统运行一段时间后的技术性能及经理效益等方面的评价，是对信息系统审计工作的延伸。信息系统的技术性能评价内容不包括对（）的评价