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问答题

Jobs, duties, responsibilities 岗位职责
Have to 必须

答案： I have to write a report about every complaint.
She has...
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问答题

Giving instructions 讲授
Introduction/Main points 介绍/要点
答案： I’ll keep it simple.
The important thing is that this i...
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Starting a product presentation 推介产品

Introduction 介绍
答案： We are very honored to have the opportunity of making this p...
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Starting a product presentation 推介产品

Presenting the agenda 介绍议程
答案： In the next hour and a half we hope to show you that: One, ....
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Making a formal presentation 正式演讲

At the beginning: Start with polite phrases 客气开讲
答案： Ladies and gentlemen, thank you very much for coming this af...
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Reserving a flight 预订航班
Giving your name and destination 告知自己的姓名和目的地
答案： My name’s Peter Smith.
I have an enquiry about flights...
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Ordering a taxi 预订出租

Request 叫出租车
答案：

Could you send a taxi, please
I’d like a taxi, please.
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Giving instructions 讲授
General information 一般介绍
答案： All the products will represent the very latest in technolog...
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Starting a product presentation 推介产品

Background to the company 介绍背景情况
答案： But first of all, some background on IT Systems.
First,...
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Hiring a car 临时出租

Request 要求出租
答案：

I’d like to hire a car, please.
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Starting a product presentation 推介产品

Product Range 系列产品
答案： We have the right product range for today’s market pla...
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Ordering a taxi 预订出租

Say when 告诉对方用车时间
答案： Now, please.
Please come as soon as possible.
At s...
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Giving instructions 讲授

Special feature 具体特征
答案： It won’t need new batteries. Both the eyes contain pho...
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Reserving a flight 预订航班
Giving day and time 把旅行日期和时间告诉对方
答案： I want to travel tomorrow morning.
I want to travel nex...
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Making a formal presentation 正式演讲

Outlining the structure of the presentation 概述演讲结构
答案： In the next hour or so, I’m going to...
In the ne...
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Hiring a car 临时出租
Say for how long 告诉对方租用多长时间
答案： Just for twenty-four hours.
For three days.
For a ...
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Giving instructions 讲授

Telling your audience that they can ask questions 请听众提问
答案： If you have any questions, please feel free to interrupt at ...
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Starting a product presentation 推介产品

Describing products 描述产品
答案： How it looks: It looks a bit like Robot Toy.
What it do...
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Ordering a taxi 预订出租
Say where to 告诉对方去何地
答案： Let’s go to the airport.
Let’s go to the International ...
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Making a formal presentation 正式演讲

Giving the objectives 介绍目标
答案： By the end of the hour, you will be able to see wily IT Syst...
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Reserving a flight 预订航班

Giving class of ticket 把预订的机座等级告诉对方
答案： One passenger is traveling first class (or business class, o...
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Making travel arrangements 旅行安排
答案： We need to check flights to Los Angels.
I have an enqui...
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Expressing arrangements 陈述约定
答案： They complete tile artwork next week.
They deliver the...
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Giving instructions 讲授

Asking for explanations 要求说明
答案： How does it work
Tell me, how does this work
Why d...
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Ordering a taxi 预订出租
Say where from 告诉对方出发地点
答案： From 16 High Street.
From the Great Wall Hotel.
Fr...
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Reserving a flight 预订航班

Checking information 查询信息
答案： What is the check-in time, please
When do I check-in
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Making a formal presentation 正式演讲

Moving to the first point 谈第一点
答案： So, Let’s begin with the background...
I will sta...
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Starting a product presentation 推介产品
Showing products 展示产品
答案： Have a look at these.
I would just like you to take a l...
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Expressing intentions 表达意向
答案： I’ll do that now.
I’ll confirm by e-mail tomorrow morni...
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Order a meal 预订膳食

Arriving 抵达餐馆
答案： Do I need reservation
Good evening. I have a reservatio...
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Giving instructions 讲授
Offering explanations 给予解释
答案： Let me show you how products are market researched.
Let...
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Making a formal presentation 正式演讲
Moving to the second 谈第二点
答案： Let me turn now to...
Let’s move on to...
Turning ...
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Booking into a hotel 预订饭店

Checking in 办理登记手续
答案： Good evening, I have a reservation. The name is Peter Smith....
问答题

Visiting a company 访问公司
Greeting 问候
答案： Good morning. Thank you for coming.
Good morning.
问答题

Giving instructions 讲授

Expressing possibility 表示可能性
答案： This product could hurt us badly.
I might need a consul...
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Saying about a good job 工作称心
答案： I like the job because it paid well.
I learned a lot. ...
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Starting a product presentation 推介产品
Market Share 市场份额
答案： We have a large market share in the Europe and America.
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Making a formal presentation 正式演讲
Looking at a subject in more detail 细说主题
答案： Where does that take us
Translated into real terms....<...
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Booking into a hotel 预订饭店

Answering receptionist’s questions 回答接待员询问
答案： How will you be paying
—By credit card.
&mda...
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Complaining 投诉索赔

Polite complaints 客气投诉
答案： a．Introduce the complaint
I’m sorry to hav...
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Order a meal 预订膳食

Drinks 饮料
答案： Can I get you a drink
—No, I’ll order strai...
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Giving instructions 讲授

Defining things 明确限定
答案： This model XRBCD is the power source, which drives the new p...
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Visiting a company 访问公司

Apologizing 道歉
答案： I’m sorry I’m late.
I’m very sorry.
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Making a formal presentation 正式演讲
Giving an example 举例说明
答案： For example...
A good example of this is...
To ill...
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Booking into a hotel 预订饭店

Asking for information 询问
答案： What time do you start serving dinner
What time is dinn...
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Asking for action 要求行动
答案： Can you please arrange for a taxi
Do not forget to...<...
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Saying about a bad job 抱怨工作
答案： Tiring!
There simply wasn’t enough time to talk to ever...
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Visiting a company 访问公司
Offer 提议
答案： Perhaps I could show you around.
—Thank you very much.<...
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Booking into a hotel 预订饭店
Expressing wants 表示需求
答案： Would you like smoking or non-smoking
I’ll order right ...
问答题

Starting a product presentation 推介产品
One Product 一种产品
答案： Now I’m going to talk about one of our products.
This i...
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Making a formal presentation 正式演讲

No comment 无可奉告
答案： I’m not in a position to make comments on this.
I...
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Rescheduling meetings 重订约会
Set up 约订时间
答案： Could we set up a four-way telephone conference
Could ...
问答题

Complaining 投诉索赔

Strong complaints 强硬投诉
答案： a．Describing the problem
The problem is with th...
问答题

Jobs, duties, responsibilities 岗位职责
In charge of 负责
答案： He/she is in charge of the department.
I’m in charge of...
问答题

Visiting a company 访问公司
Asking questions 查询
答案： How do you do the market research for a new product
Wh...
问答题

Asking for and following directions 问路指路

Question 询问
答案： I wonder if you could help me
Where is the Great Wall H...
问答题

Booking into a hotel 预订饭店

Making polite requests 客气要求
答案： Could you just complete this form, please
Just put your...
问答题

Order a meal 预订膳食

Food 食物
答案： I’ll have the tomato soup, please. Plain rice.
I&...
问答题

Rescheduling meetings 重订约会
Rearrange 重新安排
答案： Is there any change that we could rearrange it for the same ...
问答题

Making a formal presentation 正式演讲

At the end 结束演讲
答案： My final point is...
Right, I’ve told you about.....
问答题

Visiting a company 访问公司
Giving compliments 恭维
答案： This looks beautiful.
That is very nice.
It is ver...
问答题

Jobs, duties, responsibilities 岗位职责
Organize 组织
答案： He organizes security patrols.
He organizes...
Foo...
问答题

Booking into a hotel 预订饭店

Check out of a hotel 结账离店
答案： a．Ask to check out
I’d like to check out, ...
问答题

Starting a product presentation 推介产品

Diagrams 图示
答案： This diagram shows total net income.
As you can see, th...
问答题

Asking for and following directions 问路指路
Answer 回答
答案： Take a right outside the hotel.
It’s a couple of block...
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Rescheduling meetings 重订约会
Bring forward 约会提前
答案： Could we bring the meeting forward by...
Could we bring...
问答题

Complaining 投诉索赔
Describing things and places 描述事物和地点
答案： IT Games has a strong presence in America.
Our office ...
问答题

Making a formal presentation 正式演讲

Summarizing 归纳论点
答案： So, to sum up...
To sum up...
I’d like to su...
问答题

Visiting a company 访问公司

Expressing opinions 看法
答案： What do you think
What do you think of the design
...
问答题

Jobs, duties, responsibilities 岗位职责
Monitor 监管
答案： He monitors the amounts paid out in expenses.
She monit...
问答题

Order a meal 预订膳食

Paying 付账
答案： Could I have the bill (US: check), please
Could you cha...
问答题

Rescheduling meetings 重订约会
Postpone 推迟约会
答案： Shall we postpone it until later in the week
Could we ...
问答题

Some company departments and their responsibilities 部门职责
答案： Catering—provides meals
Customer Service—de...
问答题

Jobs, duties, responsibilities 岗位职责
Make sure 确保
答案： She makes sure that the doors are locked.
He makes sure...
问答题

Some terms used in job titles 职位称呼
答案： Head of Marketing
Deputy Head of Sales
Catering Su...
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Rescheduling meetings 重订约会
Move 改动会见时间
答案： Could we move the meeting from two o’clock on Thursday to so...
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Visiting a company 访问公司
Saying goodbye 告别
答案： Goodbye. Thank you for visiting our company.
It was ver...
问答题

Complaining 投诉索赔

Dealing with complaints 处理投诉
答案： Is it possible to talk to the manager, please
I’m...
问答题

Obligation 应尽义务
答案： You really must be more careful
You have to...
You...
问答题

Small talk 随意闲谈

Before you talk business 进入正题之前
答案： How’s your trip going
—Very well, thank you...
问答题

Jobs, duties, responsibilities 岗位职责
Concerned with 关心
答案： She is concerned with the health of employees.
He is co...
问答题

Thanking 表示感谢
答案： Thank you for your attention.
Thank you for your comin...
问答题

Taking part in a meeting 参加会谈
Asking questions 询问
答案： How much will it cost to develop
Who’s the market for this
问答题

Rescheduling meetings 重订约会

Cancel 取消会见
答案： I’m afraid I’ll have to cancel the meeting tomor...
问答题

Expressing preferences 表达意愿
答案： Which product do you prefer
—Personally, I like t...
问答题

Jobs, duties, responsibilities 岗位职责
Deal with 安排、处理
答案： He deals with public relations.
She deals with...
...
问答题

Small talk 随意闲谈

Getting to know someone 了解对方
答案： How often do you manage to play golf
Why did you come t...
问答题

Offering and inviting 发出邀请
答案： Would you care for a round of golf tomorrow
How about ...
问答题

Taking part in a meeting 参加会谈

Giving an opinion 发表看法
答案： It will be too expensive.
I think it’s too expens...
问答题

Starting a negotiation 开始谈判

Check authority to negotiate 核实谈判权限
答案： Before we begin, are you sure you are in a position to condu...
问答题

Rescheduling meetings 重订约会
Interrupting 插话
答案： Sorry to interrupt.
Do you mind if I butt in.
Do y...
问答题

Controlling the discussion 掌控讨论

Say what you want—strong 明确表示自己所需
答案： Delivery must be within B months or I’m not interested...
问答题

Jobs, duties, responsibilities 岗位职责
Job involve 工作内容包含
答案： His job involves public relations.
Her job involves tal...
问答题

Small talk 随意闲谈

Responding to the other person 回应对方
答案： I love the countryside and I really enjoy going to the theat...
问答题

Taking part in a meeting 参加会谈

Responding to opinions 回应对方观点
答案： No, not really. I don’t agree.
I don’t thin...
问答题

Comparing 比较对照
Comparing 比较
答案： It’s much more expensive than anything else we market.
...
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Rescheduling meetings 重订约会
Polite suggestions 客气建议
答案： Could we...
Could we meet next Tuesday
Could we po...
问答题

Meetings 开会用语

Polite words 客气话
答案： First of all, let me welcome all the representatives of IT S...
问答题

Controlling the discussion 掌控讨论
Say what you want—Polite 客气表示自己所需
答案： I would like to have...
I really need...
If you co...
问答题

Concluding a negotiation 结束谈判

Summarize what you have done 归纳谈判内容
答案： I see you’ve covered packaging, insurance, late delive...
问答题

Jobs, duties, responsibilities 岗位职责
Liaise with 与......建立联络关系
答案： I liaise with the Sales Department.
He liaises with...<...
问答题

Small talk 随意闲谈
Changing topic 改变话题
答案： If I could just touch on...
问答题

Taking part in a meeting 参加会谈
Asking about agreement 征询赞同
答案： What do you think
Do you agree
Don’t you agree
问答题

Starting a negotiation 开始谈判

Seller—Check general interests 卖方——询问对方大致购买意见
答案： Which of our product lines are you particularly interested i...
问答题

Meetings 开会用语
Check that everyone has an agenda 询问是否每人有议程表
答案： Perhaps I could begin by checking that everyone has a copy o...
问答题

Controlling the discussion 掌控讨论

Making offers 提出报价
答案： On A0,000 units, I can offer a discount of C0%.
If you ...
问答题

Concluding a negotiation 结束谈判
Showing appreciation 表示赞赏
答案： I do value your contribution.
Well done!
This is b...
问答题

Taking part in a meeting 参加会谈

Agreeing 表示赞同
答案： Yes, that’s true.
That’s right.
You&rs...
问答题

Jobs, duties, responsibilities 岗位职责
Have to 必须
答案： I have to write a report about every complaint.
She has...
问答题

Small talk 随意闲谈
Ending the conversation 结束谈话
答案： Would you excuse me—I must have a quick word with Peter befo...
问答题

Starting a negotiation 开始谈判
Buyer—Make your position clear 买房——明确表达态度
答案： Let’s be clear about one thing. I hope you realize that we m...
问答题

Comparing 比较对照

Evaluating advantages and disadvantages 权衡利弊
答案： It’s a terrific idea, but how much will it cost to dev...
问答题

Controlling the discussion 掌控讨论
Turning down offers—strong 坚决拒绝对方报价
答案： I’m not interested in 23.5.
I can’t go below that price.
问答题

Meetings 开会用语

Suggest a change to the agenda 提出变动议程
答案： I’d like to add one extra item, if I may...
Can I...
问答题

Jobs, duties, responsibilities 岗位职责
Look after 关心照料
答案： I look after customers relations.
He looks after...
...
问答题

Concluding a negotiation 结束谈判
Deal with anything not covered 提议讨论尚未商谈的事项
答案： Now we can get the contract finalized.
Now we must...
问答题

Taking part in a meeting 参加会谈

Disagreeing 表示异议
答案： I don’t really agree with you.
I don’t thin...
问答题

Small talk 随意闲谈
Saying goodbye 道别
答案： Thank you very much for coming.
Please stay in touch.
问答题

Starting a negotiation 开始谈判
Got to specific points 进入具体细节问题谈判
答案： Let’s talk specifically about Big Boss.
Let’s talk spec...
问答题

Comparing 比较对照

Describing how you work 自述做法
答案： I always talk to my suppliers myself.
I never start my ...
问答题

Meetings 开会用语

Start the meeting 会议开始
答案： So, Let’s make a start.
Right. Let’s start....
问答题

Jobs, duties, responsibilities 岗位职责
Arrange 安排
答案： I arrange security patrols.
She arranges transport.
...
问答题

Controlling the discussion 掌控讨论

Turning down offers—polite 客气拒绝对方报价
答案： I’m sorry but that’s unacceptable.
I can&rs...
问答题

Taking part in a meeting 参加会谈

Interrupting 中间插话
答案： I’ve got to stop you...
Sorry to interrupt, but I...
问答题

Starting a negotiation 开始谈判

Discussing possible delivery dates 讨论交货日
答案： We can deliver in three consignments over the following thre...
问答题

Concluding a negotiation 结束谈判

Asking someone else to explain their points of view 请别人发表
答案： We need to get all the issues on the table.
I couldn&rs...
问答题

Meetings 开会用语

Call on someone to speak 点某人发言
答案： Mr. Jones, would you like to outline your position on the fi...
问答题

Concluding a negotiation 结束谈判
Trying to reach agreement 设法达成一致
答案： There must be a way round this.
We’ll have to find some...
问答题

Controlling the discussion 掌控讨论

Accepting 接受条件
答案： I think that offer will be acceptable.
Why not Yes, of ...
问答题

Taking part in a meeting 参加会谈
Explaining background to an enquiry 回应查询说明背景
答案： I have looked into this matter.
I have made enquiries a...
问答题

Jobs, duties, responsibilities 岗位职责

Responsible for 负责
答案： She is responsible for publicity.
He is responsible for...
问答题

Starting a negotiation 开始谈判

Getting people to do things 要求对方去做
答案： If you could send someone to collect it tomorrow morning, pl...
问答题

Taking part in a meeting 参加会谈
Explaining enquiries 说明所查询的问题
答案： I am told that...
I am informed that...
I have rec...
问答题

Concluding a negotiation 结束谈判
Check what you have agreed 核实达成一致的事项
答案： Now let’s go through these points once more.
The main p...
问答题

Starting a negotiation 开始谈判

Making counter-proposals 提出反提案
答案： I’d rather have a retail price of GE.
I’d r...
问答题

Meetings 开会用语
Making your point 发表自己的观点
答案： I would like to point out that...
In my opinion...
问答题

Starting a negotiation 开始谈判

Rejecting 拒绝对方提议
答案： We just can’t agree to...
...is out of the questi...
问答题

Concluding a negotiation 结束谈判

Conclude 结束谈判
答案： We have been able to overcome the difficulties. Our negotiat...
问答题

Controlling the discussion 掌控讨论
Interrupting 打断对方
答案： I’ve got to stop you...
Can I just come in here
Ca...
问答题

Taking part in a meeting 参加会谈

Making suggestions and recommendations 提出建议和劝告
答案： Could I make a suggestion
Can we get together sometime ...
问答题

Concluding a negotiation 结束谈判

Say“Thank you” 表示感谢
答案： I would like to thank Sally Wu for her outstanding contribut...
问答题

Starting a negotiation 开始谈判
Asking for clarification 要求对方澄清
答案： How’s that then
It depends what you mean when you say.....
问答题

Meetings 开会用语
Taking the floor 发言
答案： If I could just come in here...
I’d like to go back to ...
问答题

Controlling the discussion 掌控讨论
Don’t accept the interruption 不要让对方打断自己的陈述
答案： Just let me finish.
Please let me finish.
问答题

Taking part in a meeting 参加会谈

Checking information 核实信息
答案： Can I just check something here, Derek
I have a questio...
问答题

Starting a negotiation 开始谈判

Bargaining / trading 提出交易条件
答案： We’ll....if you...
We might be able to make an ex...
问答题

Meetings 开会用语
Agreeing 表示赞同
答案： I agree that...
I would go along with you on that...
问答题

Taking part in a meeting 参加会谈
Asking for action 要求对方采取行动
答案： Can you please arrange for...
Do you forget to...
...
问答题

Controlling the discussion 掌控讨论

Standing your ground 坚持自己的立场
答案： Well, as I said before...
As I’ve already said......
问答题

Starting a negotiation 开始谈判
Stating your position 申述立场
答案： What we’re looking for...
We think...
We’d like to...
问答题

Meetings 开会用语

Disagreeing 不表赞同
答案： I’m sorry, I disagree...
I agree with you to some...
问答题

Controlling the discussion 掌控讨论

Pushing your point 强调自己的论点
答案： Let me come back to the point about...
I’m not su...
问答题

Taking part in a meeting 参加会谈
Suggesting action 建议采取行动
答案： You should buy Mr. Freeman in France a meal.
You ought ...
问答题

Starting a negotiation 开始谈判
Asking for a reaction 征求反应
答案： How does that sound
How do you feel about...
What ...
问答题

Meetings 开会用语
Correcting misunderstanding 纠正误解
答案： I don’t think I quite made myself clear.
That’s not qu...
问答题

Taking part in a meeting 参加会谈

Standing your ground 坚持立场
答案： Well, as I said before...
As I’ve already said......
问答题

Starting a negotiation 开始谈判
Making a suggestion 提出建议
答案： Let’s agree....shall we
How about...
We could...
问答题

Controlling the discussion 掌控讨论
Stating your position 陈述自己的态度
答案： What we’re looking for...
We think...
We’d like to...
问答题

Meetings 开会用语
Asking for more information 要求详细情况
答案： Could you be a little more specific
Could you give us f...
问答题

Taking part in a meeting 参加会谈

Asking for and giving advice 征询或给予意见
答案： Should I talk to our US agents
Should I entertain any o...
问答题

Controlling the discussion 掌控讨论

Change to a new point 转入新议题
答案： Let’s talk about unit price rather than discount.
问答题

Meetings 开会用语

Making a suggestion 提出建议
答案： Let’s agree....shall we
How about...
We coul...
问答题

Taking part in a meeting 参加会谈

Summarizing opinions 归纳各种看法
答案： Let’s just hold on a second and think about this.
问答题

Meetings 开会用语
Asking for a reaction 征询意见
答案： How does that sound...
How do you feel about...
Wh...
问答题

Controlling the discussion 掌控讨论

Analyzing your competitors 分析自己的竞争对手
答案： a．Technology
Is their technology the same as our...
问答题

Meetings 开会用语
Avoiding responsibility 躲避责任
答案： I don’t have all the information to hand...
I can’t com...
问答题

Controlling the discussion 掌控讨论

Describing similar products 描述类似产品
答案： I have never seen two products, which are so similar.
T...
问答题

Controlling the discussion 掌控讨论
Saying what you have done 陈述所作所为
答案： I have examined the components.
I’ve already scheduled ...
问答题

Meetings 开会用语
Postponing 要求以后讨论
答案： Can I come back to that (later)
Let’s leave that until...
问答题

Controlling the discussion 掌控讨论
Saying what you haven’t done 陈述尚未完成
答案： I haven’t completed the tests yet.
I haven’t retired ye...
问答题

Meetings 开会用语

Coming to the end of a meeting 结束会议
答案： So, I think we have covered all the items on today’s a...
问答题

Controlling the discussion 掌控讨论
Proposing solutions 提出解决办法
答案： There are two immediate things we can do: we can increase ou...
问答题

Meetings 开会用语
Arrange a day and time for the next meeting 安排下次开会日
答案： Could I suggest that we adjourn for today and meet tomorrow ...
问答题

Controlling the discussion 掌控讨论
Making comparisons 进行比较
答案： Their products have a larger market share.
They have a ...
问答题

Controlling the discussion 掌控讨论

Summarize 归纳谈判结果
答案： So, let’s clarify the position so far.
To summari...
问答题

Controlling the discussion 掌控讨论

Postpone 推迟讨论
答案： Well, let’s discuss the details tomorrow.
Let&rsq...
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