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From: Restaurant Management
To: All Staff
Attention workers:
Ally’s Seafood House will be closed for an entire week at the beginning of March while our kitchen equipment is updated in accordance with the latest health standards. Specific dates for the closure will be announced as soon as we receive notification from the maintenance company.
Unfortunately, hourly workers will be forced to take a week of unpaid leave during the scheduled maintenance, but it will not be subtracted from your allotted vacation days. Time off for salaried workers will be paid.
Please direct any questions about the closure to your supervisor or shift manager.
Keep up with the hard work!

Dear New Resident,
Let us be the first to welcome you to lovely New Westford City! We’re sure you’ll find it to be a wonderful place to own a home.
As a very special welcome from New Westford Carpet Cleaners, please find the enclosed gift certificate, which entitles you to 15% off the regular rate of any one of our services. Whether you require a complete shampoo and steam cleaning for your wall-to-wall carpeting or just a simple stain removal for your furniture fabric, you can count not on us to provide quick, professional service.
We hope you give us the opportunity to show you why we’re the number-one cleaning operation in New Westford City!
Sincerely,
Peter Cavarretta
President, New Westford Carpet Cleaners

Glenford Manufacturing, Inc.
Official Communication
From: Sean Carmichael, Operations Department
To: Inna Tucker, Sales Department Manager
The monthly sales staff meeting has been relocated from auditorium 3 to room 402. Auditorium 3 will be undergoing repairs from April 8-15, which is why it will be unavailable for your usual meeting on the 10th.
Room 402 contains the same audiovisual capabilities as auditorium 3, but its seating capacity is smaller. It can only fit 65 people comfortably, whereas the auditorium can do over 100.
If this change is unacceptable, there are two alternatives. First, auditorium 2 is available on the afternoon of the 10th. It holds as many people as auditorium 3, but it has really outdated electronic equipment compared to auditorium 3. And second, if the meeting is rescheduled for after the 15th, the newly refurbished auditorium 3 will be available to you.
Please contact me or another member of the operations department if you wish to change your current room reservation.
Thank you and have a nice day.

Attention Regional Directors,
Here at Collins Shipping Service Inc. (CSS). we’ve built a reputation as a trustworthy and efficient national corporation that always puts the needs of the customer first. The key to this success has been the careful organization of our regional and local divisions, which has enabled us to communicate effectively.
However, our recent expansions have caused some problems with this system.
In order to maintain our communicative ability, the CEO has decided to reorganize all of the corporation’s divisions. As regional directors, you are requested to submit detailed status reports on your divisions, focusing on any new service areas you are responsible for.
Next month, you will attend a conference to be held at CSS headquarters in Vancouver. There, you will participate in meetings to finalize the new organizational plans. You all will have the opportunity to voice your suggestions, concerns, and opinions, so please be prepared.
Attached is a schedule of events for the conference. To arrange your travel and lodging needs, please contact Martin O’Flynn in the headquarters’ personnel department at 604-555-0924.
Collins Shipping Service Inc. is committed to preserving its excellent reputation and continuing is success. Please assist us in achieving this goal.
Very truly yours,
Francis Thompson

This conference will allow us to incorporate all feedback before finalizing a new organizational plan.
Date Time Event
June 12 3:00p.m. Welcome and introductions from the CEO
June 13-14 8:OOa.m.-5:00p.m. Inter-regional discussion meetings
June 15 8:00a.m.-5:00p.m. Presentation of the newly created organizational plan
June 16 10:00a.m. Final Q&A session with the Vice President of Operation
June 17 9:30a.m. Closing comments and thanks from the CEO

From: Thy Nguyen ＜tnguyen@pharmaone.com＞
To: Cyprus Winn ＜cwinn@pharmaone.con＞
Subject: Final review for the proposal
Dear Cyprus,
I’ve completed our funding proposal for the new laboratory facilities. I included everything we talked about in last week’s meeting, and it will be ready to be sent out next week to the venture capital firms we selected. I’m confident it will receive a positive response.
Since we have a few days before the proposal goes out, I’d really appreciate it if we could sit down together and look over everything. I added some small formatting ideas of my own that I’d like to run by you. It won’t take more than a couple of hours. I’m free all afternoon today and tomorrow morning before 11:00 a.m. Please let me know if either of these times is good for you.
Thanks,
Sincerely,
Thy Nguyen

From: Restaurant Management
To: All Staff
Attention workers:
Ally’s Seafood House will be closed for an entire week at the beginning of March while our kitchen equipment is updated in accordance with the latest health standards. Specific dates for the closure will be announced as soon as we receive notification from the maintenance company.
Unfortunately, hourly workers will be forced to take a week of unpaid leave during the scheduled maintenance, but it will not be subtracted from your allotted vacation days. Time off for salaried workers will be paid.
Please direct any questions about the closure to your supervisor or shift manager.
Keep up with the hard work!

Dear New Resident,
Let us be the first to welcome you to lovely New Westford City! We’re sure you’ll find it to be a wonderful place to own a home.
As a very special welcome from New Westford Carpet Cleaners, please find the enclosed gift certificate, which entitles you to 15% off the regular rate of any one of our services. Whether you require a complete shampoo and steam cleaning for your wall-to-wall carpeting or just a simple stain removal for your furniture fabric, you can count not on us to provide quick, professional service.
We hope you give us the opportunity to show you why we’re the number-one cleaning operation in New Westford City!
Sincerely,
Peter Cavarretta
President, New Westford Carpet Cleaners

Glenford Manufacturing, Inc.
Official Communication
From: Sean Carmichael, Operations Department
To: Inna Tucker, Sales Department Manager
The monthly sales staff meeting has been relocated from auditorium 3 to room 402. Auditorium 3 will be undergoing repairs from April 8-15, which is why it will be unavailable for your usual meeting on the 10th.
Room 402 contains the same audiovisual capabilities as auditorium 3, but its seating capacity is smaller. It can only fit 65 people comfortably, whereas the auditorium can do over 100.
If this change is unacceptable, there are two alternatives. First, auditorium 2 is available on the afternoon of the 10th. It holds as many people as auditorium 3, but it has really outdated electronic equipment compared to auditorium 3. And second, if the meeting is rescheduled for after the 15th, the newly refurbished auditorium 3 will be available to you.
Please contact me or another member of the operations department if you wish to change your current room reservation.
Thank you and have a nice day.

From: Thy Nguyen ＜tnguyen@pharmaone.com＞
To: Cyprus Winn ＜cwinn@pharmaone.con＞
Subject: Final review for the proposal
Dear Cyprus,
I’ve completed our funding proposal for the new laboratory facilities. I included everything we talked about in last week’s meeting, and it will be ready to be sent out next week to the venture capital firms we selected. I’m confident it will receive a positive response.
Since we have a few days before the proposal goes out, I’d really appreciate it if we could sit down together and look over everything. I added some small formatting ideas of my own that I’d like to run by you. It won’t take more than a couple of hours. I’m free all afternoon today and tomorrow morning before 11:00 a.m. Please let me know if either of these times is good for you.
Thanks,
Sincerely,
Thy Nguyen

Attention Regional Directors,
Here at Collins Shipping Service Inc. (CSS). we’ve built a reputation as a trustworthy and efficient national corporation that always puts the needs of the customer first. The key to this success has been the careful organization of our regional and local divisions, which has enabled us to communicate effectively.
However, our recent expansions have caused some problems with this system.
In order to maintain our communicative ability, the CEO has decided to reorganize all of the corporation’s divisions. As regional directors, you are requested to submit detailed status reports on your divisions, focusing on any new service areas you are responsible for.
Next month, you will attend a conference to be held at CSS headquarters in Vancouver. There, you will participate in meetings to finalize the new organizational plans. You all will have the opportunity to voice your suggestions, concerns, and opinions, so please be prepared.
Attached is a schedule of events for the conference. To arrange your travel and lodging needs, please contact Martin O’Flynn in the headquarters’ personnel department at 604-555-0924.
Collins Shipping Service Inc. is committed to preserving its excellent reputation and continuing is success. Please assist us in achieving this goal.
Very truly yours,
Francis Thompson

This conference will allow us to incorporate all feedback before finalizing a new organizational plan.
Date Time Event
June 12 3:00p.m. Welcome and introductions from the CEO
June 13-14 8:OOa.m.-5:00p.m. Inter-regional discussion meetings
June 15 8:00a.m.-5:00p.m. Presentation of the newly created organizational plan
June 16 10:00a.m. Final Q&A session with the Vice President of Operation
June 17 9:30a.m. Closing comments and thanks from the CEO

February 5
Anita Brancato
823 Remarque
Quebec City, Quebec
Dear Ms.Brancato,
Allow me to introduce myself. My name is Fred Eldridge, and I work with New England Express Bus Carriers. We are a full service express transportation provider operating in the northeastern United States and southeastern Canada. We have chosen to contact you because our records indicate that you are a frequent traveler in the region. I believe you will be able to appreciate the benefits of bus travel.
Traveling by bus simply makes good sense. For instance, you can spend your next journey from Montreal to Boston in one of our ultra-comfortable coaches for only $34.50 round trip. That’s less than a third of the cost of the average plane ticket, without all the check-in hassles and flight delays. And with today’s high gas prices and dangerous wintertime road conditions, why take your car Leave the driving to us instead!
So, when your future plans call for regional travel, contact New England Express Bus Carriers and let us show you what we can do for you!
Fred Eldridge, District Manager, Canada
New England Express Bus Carriers
11667 McArthur Street
Montreal, Quebec

Glenford Manufacturing, Inc.
Official Communication
From: Sean Carmichael, Operations Department
To: Inna Tucker, Sales Department Manager
The monthly sales staff meeting has been relocated from auditorium 3 to room 402. Auditorium 3 will be undergoing repairs from April 8-15, which is why it will be unavailable for your usual meeting on the 10th.
Room 402 contains the same audiovisual capabilities as auditorium 3, but its seating capacity is smaller. It can only fit 65 people comfortably, whereas the auditorium can do over 100.
If this change is unacceptable, there are two alternatives. First, auditorium 2 is available on the afternoon of the 10th. It holds as many people as auditorium 3, but it has really outdated electronic equipment compared to auditorium 3. And second, if the meeting is rescheduled for after the 15th, the newly refurbished auditorium 3 will be available to you.
Please contact me or another member of the operations department if you wish to change your current room reservation.
Thank you and have a nice day.

Department of Returns
Snap Photography Equipment, Inc.
23580 Wooliver Rd.
Dublin. Iowa
Dear Sir or Madam,
Last week I purchase a UX-15 Underwater Camera from your company, but it turned out to be quite a disappointment. The camera did not perform as promised in the advertisement.
According to your company’s TV commercial, the UX-15 Underwater Camera is designed to take pictures at underwater depths of up to ten feet. However, after using the camera in a swimming pool for twenty minutes at only five feet, I noticed that water had leaked inside it. The film was ruined, along with the camera’s electrical components.
I am returning the camera, along with my sales receipt, in the same package as this letter. I would ask that you issue me a full refund, as I have no interest in receiving a replacement product.
Thank you,
Scott Hyatt

From: Thy Nguyen ＜tnguyen@pharmaone.com＞
To: Cyprus Winn ＜cwinn@pharmaone.con＞
Subject: Final review for the proposal
Dear Cyprus,
I’ve completed our funding proposal for the new laboratory facilities. I included everything we talked about in last week’s meeting, and it will be ready to be sent out next week to the venture capital firms we selected. I’m confident it will receive a positive response.
Since we have a few days before the proposal goes out, I’d really appreciate it if we could sit down together and look over everything. I added some small formatting ideas of my own that I’d like to run by you. It won’t take more than a couple of hours. I’m free all afternoon today and tomorrow morning before 11:00 a.m. Please let me know if either of these times is good for you.
Thanks,
Sincerely,
Thy Nguyen

Sunset Resort, which provides four-star luxury accommodations on Davey Beach, is accepting applications for the position of Housekeeping Manager. This individual will be responsible for overseeing the day-to-day operations of the housekeeping staff, hiring and training staff, and ensuring the overall cleanliness of all guest facilities. Knowledge of the hospitality industry and previous management experience are essential. The individual must also possess excellent communication and customer service skills. The work schedule includes some evenings and weekends.
Submit resume, cover letter, and salary expectations to:
Sunset Resort, Personnel Office
Attn: Burt Kleffner
11 Palmridge Rd.
Davey Beach, CA

This year’s spring line may just be our best collection yet! Our award -winning designers have created some absolutely stunning formal dresses, work suits, and skirt-and-blouse combinations. As always, with Lynndale Fashion you’ll find the most stylish, comfortable, and affordable clothes to suit all your fashion needs.
View our entire spring catalog and place an order online at www.lynndalefashion.com. If you don’t have access to a computer, no problem! Simply send us your order request by mail or fax, along with your credit card information or a personal check.

Fax Form
Recipient: Customer Order Department, Lynndale Fashion, (124) 555-5705
I am very interested in some clothing items from your spring catalog. My Internet service a temporarily down, which is why I’m sending this order by fax.
I would like to order the following items. I’ve include the product numbers as listed in the catalog:
1 full-length formal dress (black), #FV240
2 spring skirts (1 navy, 1 yellow), #SS222-2
4 cotton V-neck casual shirts (2 green, 1 gray, 1 white), #39T-599
Please ship the order to the following address:
Vicki Tinelli
668 West Brookridge
San Diego, CA
Here is my credit card information:
Name: Vicki R. Tinelli
Card type: American Union
Card number: 2022-2402-7975
Expiration date: 01/09
I would appreciate it if you could contact me to confirm receipt of this order request, as we me know the shipping charge for the order.
Thank you,
Vicki Tinelli

Department of Returns
Snap Photography Equipment, Inc.
23580 Wooliver Rd.
Dublin. Iowa
Dear Sir or Madam,
Last week I purchase a UX-15 Underwater Camera from your company, but it turned out to be quite a disappointment. The camera did not perform as promised in the advertisement.
According to your company’s TV commercial, the UX-15 Underwater Camera is designed to take pictures at underwater depths of up to ten feet. However, after using the camera in a swimming pool for twenty minutes at only five feet, I noticed that water had leaked inside it. The film was ruined, along with the camera’s electrical components.
I am returning the camera, along with my sales receipt, in the same package as this letter. I would ask that you issue me a full refund, as I have no interest in receiving a replacement product.
Thank you,
Scott Hyatt

Glenford Manufacturing, Inc.
Official Communication
From: Sean Carmichael, Operations Department
To: Inna Tucker, Sales Department Manager
The monthly sales staff meeting has been relocated from auditorium 3 to room 402. Auditorium 3 will be undergoing repairs from April 8-15, which is why it will be unavailable for your usual meeting on the 10th.
Room 402 contains the same audiovisual capabilities as auditorium 3, but its seating capacity is smaller. It can only fit 65 people comfortably, whereas the auditorium can do over 100.
If this change is unacceptable, there are two alternatives. First, auditorium 2 is available on the afternoon of the 10th. It holds as many people as auditorium 3, but it has really outdated electronic equipment compared to auditorium 3. And second, if the meeting is rescheduled for after the 15th, the newly refurbished auditorium 3 will be available to you.
Please contact me or another member of the operations department if you wish to change your current room reservation.
Thank you and have a nice day.

From: Linda Kamat ＜lindak@cornwall.edu＞
To: Mariana Serrano ＜serrano-csd@lexingtonwf.net＞
Subject: Sales position opening at Lexington Wholesale Foods
Dear Ms. Serrano.
I read about an opening in your customer sales division on your company’s website. As a highly motivated and experienced salesperson, I am very interested in this position.
I graduated with honors in Business Administration from Cornwall University in 1998. Since then, I have held jobs with several respected and prominent firms, including a three-year assignment with the nation’s largest automotive parts distributor, RMC Auto. In my capacity as a sales representative there, I was the top seller for four months in a row. I am eager to apply the experience I have gained to the sales division at Lexington Wholesale Foods. In addition, my place of residence is near the center of the service routes listed for the position, so traveling to the designated location would not be a problem.
I hope that you can offer me the opportunity to come in for an interview so that we may further discuss my qualifications as well as the demands of the job. I will contact you early next week to confirm that you have received this email and attached file containing my resume and two reference letters.
Thank you for your consideration.
Sincerely,
Linda Kamat

February 5
Anita Brancato
823 Remarque
Quebec City, Quebec
Dear Ms.Brancato,
Allow me to introduce myself. My name is Fred Eldridge, and I work with New England Express Bus Carriers. We are a full service express transportation provider operating in the northeastern United States and southeastern Canada. We have chosen to contact you because our records indicate that you are a frequent traveler in the region. I believe you will be able to appreciate the benefits of bus travel.
Traveling by bus simply makes good sense. For instance, you can spend your next journey from Montreal to Boston in one of our ultra-comfortable coaches for only $34.50 round trip. That’s less than a third of the cost of the average plane ticket, without all the check-in hassles and flight delays. And with today’s high gas prices and dangerous wintertime road conditions, why take your car Leave the driving to us instead!
So, when your future plans call for regional travel, contact New England Express Bus Carriers and let us show you what we can do for you!
Fred Eldridge, District Manager, Canada
New England Express Bus Carriers
11667 McArthur Street
Montreal, Quebec

H&K Marketing Representatives, a firm with over 15 years of experience in the highly competitive marketing industry, is seeking to fill the following position:
Executive Bookkeeper
Our bookkeeping staff carries out all accounting operations within the company, including, but not limited to: creating detailed financial statements for all company business activities, reviewing budget proposals submitted by other department heads. maintaining and updating accounting records in the company’s archives and completing the appropriate yearly tax forms as required by law.
As Executive Bookkeeper, you will be responsible for supervising all of these operations. You will also be expected to prepare bimonthly reports on the company’s overall financial situation for submission to the Chief Financial Officer.
Other occasional duties may include: organizing training workshops for the bookkeeping staff, supervising and training new members in your department, helping department managers prepare their budgets, etc.
Anyone interested in this position should contact Yolanda Lee in the Human Resources Department at 1-249-555-2092 for information on how to apply.

Attention Regional Directors,
Here at Collins Shipping Service Inc. (CSS). we’ve built a reputation as a trustworthy and efficient national corporation that always puts the needs of the customer first. The key to this success has been the careful organization of our regional and local divisions, which has enabled us to communicate effectively.
However, our recent expansions have caused some problems with this system.
In order to maintain our communicative ability, the CEO has decided to reorganize all of the corporation’s divisions. As regional directors, you are requested to submit detailed status reports on your divisions, focusing on any new service areas you are responsible for.
Next month, you will attend a conference to be held at CSS headquarters in Vancouver. There, you will participate in meetings to finalize the new organizational plans. You all will have the opportunity to voice your suggestions, concerns, and opinions, so please be prepared.
Attached is a schedule of events for the conference. To arrange your travel and lodging needs, please contact Martin O’Flynn in the headquarters’ personnel department at 604-555-0924.
Collins Shipping Service Inc. is committed to preserving its excellent reputation and continuing is success. Please assist us in achieving this goal.
Very truly yours,
Francis Thompson

This conference will allow us to incorporate all feedback before finalizing a new organizational plan.
Date Time Event
June 12 3:00p.m. Welcome and introductions from the CEO
June 13-14 8:OOa.m.-5:00p.m. Inter-regional discussion meetings
June 15 8:00a.m.-5:00p.m. Presentation of the newly created organizational plan
June 16 10:00a.m. Final Q&A session with the Vice President of Operation
June 17 9:30a.m. Closing comments and thanks from the CEO

Department of Returns
Snap Photography Equipment, Inc.
23580 Wooliver Rd.
Dublin. Iowa
Dear Sir or Madam,
Last week I purchase a UX-15 Underwater Camera from your company, but it turned out to be quite a disappointment. The camera did not perform as promised in the advertisement.
According to your company’s TV commercial, the UX-15 Underwater Camera is designed to take pictures at underwater depths of up to ten feet. However, after using the camera in a swimming pool for twenty minutes at only five feet, I noticed that water had leaked inside it. The film was ruined, along with the camera’s electrical components.
I am returning the camera, along with my sales receipt, in the same package as this letter. I would ask that you issue me a full refund, as I have no interest in receiving a replacement product.
Thank you,
Scott Hyatt

From: Linda Kamat ＜lindak@cornwall.edu＞
To: Mariana Serrano ＜serrano-csd@lexingtonwf.net＞
Subject: Sales position opening at Lexington Wholesale Foods
Dear Ms. Serrano.
I read about an opening in your customer sales division on your company’s website. As a highly motivated and experienced salesperson, I am very interested in this position.
I graduated with honors in Business Administration from Cornwall University in 1998. Since then, I have held jobs with several respected and prominent firms, including a three-year assignment with the nation’s largest automotive parts distributor, RMC Auto. In my capacity as a sales representative there, I was the top seller for four months in a row. I am eager to apply the experience I have gained to the sales division at Lexington Wholesale Foods. In addition, my place of residence is near the center of the service routes listed for the position, so traveling to the designated location would not be a problem.
I hope that you can offer me the opportunity to come in for an interview so that we may further discuss my qualifications as well as the demands of the job. I will contact you early next week to confirm that you have received this email and attached file containing my resume and two reference letters.
Thank you for your consideration.
Sincerely,
Linda Kamat

Workplace Health Tips
When you hear the words "workplace health", what do you think of Your associations with this phrase are most likely negative: stress, eyestrain, muscle soreness. etc. In fact, over eighty percent of workers complain of some type of health problem related to their job. But it doesn’t have to be that way. Here are some simple tips on how to alleviate a few of the most common workplace ailments.
Stress:
You’ve susceptible to stress no matter what you job is. It’s one of the toughest conditions to beat, and it’s also one of the most serious. The best thing you can do if you experience frequent or severe stress is talk to your supervisor. There may be ways to rearrange your schedule or adjust your responsibilities so that you don’t feel so overwhelmed. During the milder onset of stress, take repeated deep breaths, which will help you to calm down and confront the situation.
Eyestrain:
In addition to causing damage to the eyes, spending too much time in front of the computer can lead to headaches. muscle soreness, and general irritability. To minimize these problems, remember to take regular breaks from your computer. Experts recommend looking away from the screen for at least 20 seconds every 20 minutes. Also, ensure that your computer screen is clean and well positioned.
General Discomfort:
For those of us with office jobs, we spend most of our day sitting down. Remember to stand up, walk around, or take a short break so often to keep your muscles from becoming too tight.
From: Alberto Martinez
To: Dawn Bojanic
Subject: Tips for improving workplace health
I just read a great article in Living Today Magazine on tips for improving workplace health. I think we should distribute it to the other managers and have them pass it along to their team members.
The information concerning computer monitors was particularly interesting. I often experience eyestrain and headaches, and the tips in the article seem like they could really help.
I have a copy of the article if you need one. Why don’t you look it over and let me know what you think
Thanks.

H&K Marketing Representatives, a firm with over 15 years of experience in the highly competitive marketing industry, is seeking to fill the following position:
Executive Bookkeeper
Our bookkeeping staff carries out all accounting operations within the company, including, but not limited to: creating detailed financial statements for all company business activities, reviewing budget proposals submitted by other department heads. maintaining and updating accounting records in the company’s archives and completing the appropriate yearly tax forms as required by law.
As Executive Bookkeeper, you will be responsible for supervising all of these operations. You will also be expected to prepare bimonthly reports on the company’s overall financial situation for submission to the Chief Financial Officer.
Other occasional duties may include: organizing training workshops for the bookkeeping staff, supervising and training new members in your department, helping department managers prepare their budgets, etc.
Anyone interested in this position should contact Yolanda Lee in the Human Resources Department at 1-249-555-2092 for information on how to apply.

Sunset Resort, which provides four-star luxury accommodations on Davey Beach, is accepting applications for the position of Housekeeping Manager. This individual will be responsible for overseeing the day-to-day operations of the housekeeping staff, hiring and training staff, and ensuring the overall cleanliness of all guest facilities. Knowledge of the hospitality industry and previous management experience are essential. The individual must also possess excellent communication and customer service skills. The work schedule includes some evenings and weekends.
Submit resume, cover letter, and salary expectations to:
Sunset Resort, Personnel Office
Attn: Burt Kleffner
11 Palmridge Rd.
Davey Beach, CA

February 5
Anita Brancato
823 Remarque
Quebec City, Quebec
Dear Ms.Brancato,
Allow me to introduce myself. My name is Fred Eldridge, and I work with New England Express Bus Carriers. We are a full service express transportation provider operating in the northeastern United States and southeastern Canada. We have chosen to contact you because our records indicate that you are a frequent traveler in the region. I believe you will be able to appreciate the benefits of bus travel.
Traveling by bus simply makes good sense. For instance, you can spend your next journey from Montreal to Boston in one of our ultra-comfortable coaches for only $34.50 round trip. That’s less than a third of the cost of the average plane ticket, without all the check-in hassles and flight delays. And with today’s high gas prices and dangerous wintertime road conditions, why take your car Leave the driving to us instead!
So, when your future plans call for regional travel, contact New England Express Bus Carriers and let us show you what we can do for you!
Fred Eldridge, District Manager, Canada
New England Express Bus Carriers
11667 McArthur Street
Montreal, Quebec

Attention Regional Directors,
Here at Collins Shipping Service Inc. (CSS). we’ve built a reputation as a trustworthy and efficient national corporation that always puts the needs of the customer first. The key to this success has been the careful organization of our regional and local divisions, which has enabled us to communicate effectively.
However, our recent expansions have caused some problems with this system.
In order to maintain our communicative ability, the CEO has decided to reorganize all of the corporation’s divisions. As regional directors, you are requested to submit detailed status reports on your divisions, focusing on any new service areas you are responsible for.
Next month, you will attend a conference to be held at CSS headquarters in Vancouver. There, you will participate in meetings to finalize the new organizational plans. You all will have the opportunity to voice your suggestions, concerns, and opinions, so please be prepared.
Attached is a schedule of events for the conference. To arrange your travel and lodging needs, please contact Martin O’Flynn in the headquarters’ personnel department at 604-555-0924.
Collins Shipping Service Inc. is committed to preserving its excellent reputation and continuing is success. Please assist us in achieving this goal.
Very truly yours,
Francis Thompson

This conference will allow us to incorporate all feedback before finalizing a new organizational plan.
Date Time Event
June 12 3:00p.m. Welcome and introductions from the CEO
June 13-14 8:OOa.m.-5:00p.m. Inter-regional discussion meetings
June 15 8:00a.m.-5:00p.m. Presentation of the newly created organizational plan
June 16 10:00a.m. Final Q&A session with the Vice President of Operation
June 17 9:30a.m. Closing comments and thanks from the CEO

From: Paula Washington ＜pwashington@4seasonsgreenhouse.com＞
To: Clara Nash ＜order@coloniapottery.com＞
Subject: Order
Dear Mr. Nash,
My name is Paula Washington and I’m the owner of the Four Seasons Creenhouse in Lewiston. I was given your email address by Mr. Steve Halloway at the New England Florists’ Convention in Boston last fall. I would like to purchase a large number of clay pots from you. Our previous supplier recently went out of business and we urgently need to replenish our stock.
At this time, I would like to order four dozen of your plain six-inch clay pots, for dozen of your plain ten-inch clay pots, and two dozen of your large ornamental pots. I only want to make a small order at this time in order to test the quality of your merchandise. If this selection of products from your inventory meets our standards, a second, large order will follow.
Please arrange to have the clay pots delivered to our warehouse as quickly as possible. Because these items are fragile, please forward them by special delivery to ensure that they are not damaged. Also, let me know the name of the carrier you use, so I can access their online freight tracking system while these goods are in transit.
Thank you very much. Please call me at 729-9928 if you have any questions. I hope this is the start of a mutually beneficial business relationship.
Paula Washington
Four Seasons Greenhouse
Addressee: Remit to:
Four Seasons Greenhouse Colonial Pottery Distribution Center
161 North Highway 201 Atlantic: Drive
Lewiston, ME 04240 Salem, MA 01970
Statement:
Date Description Amounts
5/11/06 six-inch clay pots, plain (4 dozen) $36.00
Ten-inch clay pots, plain (4 dozen) $48.00
Sixteen-inch clay pots, ornamental (2 dozen) $240.00
Shipping and handling (see below for details) $59.99
Discount (see below for details) $32.40
Amount due: $351.59
Message:
This shipment was sent by special delivery at the buyer’s request. Please return any damaged items, along with the original receipt, within seven working days.
A ten-percent discount applies to all first-time orders placed by retailers. This discount does not apply to shipping and handling charges.

This year’s spring line may just be our best collection yet! Our award -winning designers have created some absolutely stunning formal dresses, work suits, and skirt-and-blouse combinations. As always, with Lynndale Fashion you’ll find the most stylish, comfortable, and affordable clothes to suit all your fashion needs.
View our entire spring catalog and place an order online at www.lynndalefashion.com. If you don’t have access to a computer, no problem! Simply send us your order request by mail or fax, along with your credit card information or a personal check.

Fax Form
Recipient: Customer Order Department, Lynndale Fashion, (124) 555-5705
I am very interested in some clothing items from your spring catalog. My Internet service a temporarily down, which is why I’m sending this order by fax.
I would like to order the following items. I’ve include the product numbers as listed in the catalog:
1 full-length formal dress (black), #FV240
2 spring skirts (1 navy, 1 yellow), #SS222-2
4 cotton V-neck casual shirts (2 green, 1 gray, 1 white), #39T-599
Please ship the order to the following address:
Vicki Tinelli
668 West Brookridge
San Diego, CA
Here is my credit card information:
Name: Vicki R. Tinelli
Card type: American Union
Card number: 2022-2402-7975
Expiration date: 01/09
I would appreciate it if you could contact me to confirm receipt of this order request, as we me know the shipping charge for the order.
Thank you,
Vicki Tinelli

Department of Returns
Snap Photography Equipment, Inc.
23580 Wooliver Rd.
Dublin. Iowa
Dear Sir or Madam,
Last week I purchase a UX-15 Underwater Camera from your company, but it turned out to be quite a disappointment. The camera did not perform as promised in the advertisement.
According to your company’s TV commercial, the UX-15 Underwater Camera is designed to take pictures at underwater depths of up to ten feet. However, after using the camera in a swimming pool for twenty minutes at only five feet, I noticed that water had leaked inside it. The film was ruined, along with the camera’s electrical components.
I am returning the camera, along with my sales receipt, in the same package as this letter. I would ask that you issue me a full refund, as I have no interest in receiving a replacement product.
Thank you,
Scott Hyatt

From: Linda Kamat ＜lindak@cornwall.edu＞
To: Mariana Serrano ＜serrano-csd@lexingtonwf.net＞
Subject: Sales position opening at Lexington Wholesale Foods
Dear Ms. Serrano.
I read about an opening in your customer sales division on your company’s website. As a highly motivated and experienced salesperson, I am very interested in this position.
I graduated with honors in Business Administration from Cornwall University in 1998. Since then, I have held jobs with several respected and prominent firms, including a three-year assignment with the nation’s largest automotive parts distributor, RMC Auto. In my capacity as a sales representative there, I was the top seller for four months in a row. I am eager to apply the experience I have gained to the sales division at Lexington Wholesale Foods. In addition, my place of residence is near the center of the service routes listed for the position, so traveling to the designated location would not be a problem.
I hope that you can offer me the opportunity to come in for an interview so that we may further discuss my qualifications as well as the demands of the job. I will contact you early next week to confirm that you have received this email and attached file containing my resume and two reference letters.
Thank you for your consideration.
Sincerely,
Linda Kamat

H&K Marketing Representatives, a firm with over 15 years of experience in the highly competitive marketing industry, is seeking to fill the following position:
Executive Bookkeeper
Our bookkeeping staff carries out all accounting operations within the company, including, but not limited to: creating detailed financial statements for all company business activities, reviewing budget proposals submitted by other department heads. maintaining and updating accounting records in the company’s archives and completing the appropriate yearly tax forms as required by law.
As Executive Bookkeeper, you will be responsible for supervising all of these operations. You will also be expected to prepare bimonthly reports on the company’s overall financial situation for submission to the Chief Financial Officer.
Other occasional duties may include: organizing training workshops for the bookkeeping staff, supervising and training new members in your department, helping department managers prepare their budgets, etc.
Anyone interested in this position should contact Yolanda Lee in the Human Resources Department at 1-249-555-2092 for information on how to apply.

Workplace Health Tips
When you hear the words "workplace health", what do you think of Your associations with this phrase are most likely negative: stress, eyestrain, muscle soreness. etc. In fact, over eighty percent of workers complain of some type of health problem related to their job. But it doesn’t have to be that way. Here are some simple tips on how to alleviate a few of the most common workplace ailments.
Stress:
You’ve susceptible to stress no matter what you job is. It’s one of the toughest conditions to beat, and it’s also one of the most serious. The best thing you can do if you experience frequent or severe stress is talk to your supervisor. There may be ways to rearrange your schedule or adjust your responsibilities so that you don’t feel so overwhelmed. During the milder onset of stress, take repeated deep breaths, which will help you to calm down and confront the situation.
Eyestrain:
In addition to causing damage to the eyes, spending too much time in front of the computer can lead to headaches. muscle soreness, and general irritability. To minimize these problems, remember to take regular breaks from your computer. Experts recommend looking away from the screen for at least 20 seconds every 20 minutes. Also, ensure that your computer screen is clean and well positioned.
General Discomfort:
For those of us with office jobs, we spend most of our day sitting down. Remember to stand up, walk around, or take a short break so often to keep your muscles from becoming too tight.
From: Alberto Martinez
To: Dawn Bojanic
Subject: Tips for improving workplace health
I just read a great article in Living Today Magazine on tips for improving workplace health. I think we should distribute it to the other managers and have them pass it along to their team members.
The information concerning computer monitors was particularly interesting. I often experience eyestrain and headaches, and the tips in the article seem like they could really help.
I have a copy of the article if you need one. Why don’t you look it over and let me know what you think
Thanks.

From: Paul Rooney ＜rooneyhoy@speedmail.com＞
To: Green Mountain Stationery, Inc ＜pgmountain@qmail.com＞
I have been purchasing various products through your catalog for many years. For the most part, I’ve been quite satisfied. However, I recently ordered a case of 1,000 envelopes for my business and am extremely disappointed.
First of all, the envelopes I received differ from the description in your catalog. They are supposed to be nine inches long, but the envelopes I received are six inches long. Second, the adhesive on the envelops is defective. I attempted to use a dozen of them. and none of them remained properly sealed.
At the very least, I would like a refund for the full cost of these envelopes, along with the shipping charge. The total amount I paid was $34.68. Furthermore, the inspection sticker on the carton states that the product was inspected at your Burlington warehouse. I would like to know how this mistake occurred and request your assurance that this sort of thing will not happen again in the future. Otherwise, I am afraid that I will have to take my business elsewhere.
From: Sharon Park ＜pgreeenmountain@qmail.com＞
To: Paul Rooney＜rooneyhoy@speedmail.com＞
Dear Mr.Rooney,
My name is Sharon Park, and I am the director of quality control at Green Mountain Stationery. Inc. I was recently made aware of your complaint by one of our customer service representatives.
I would like to start by apologizing for any inconvenience you may have experience. Our accounting department will issue you a full refund of $34.68 for the defective envelopes. We would also like to offer you a $50 gift certificate that can be used with the purchase of any product in our catalog.
I must acknowledge that there have been some problems with inspections in our Burlington warehouse. To deal with this issue, the company has decided that the entire inspecting staff will take part in an intensive re-training program. We will review our procedures to identify anything that needs to be improved.
I have forwarded your message to our entire management team, to ensure that this issue will not be overlooked. I am sorry that we have disappointed you, and I sincerely hope you continue to purchase our products. I’m sure this was a one-time incident that will not happen again. Please don’t hesitate to contact me directly in the future if you have any questions or concerns.
Sincerely,
Sharon Park

From: Paula Washington ＜pwashington@4seasonsgreenhouse.com＞
To: Clara Nash ＜order@coloniapottery.com＞
Subject: Order
Dear Mr. Nash,
My name is Paula Washington and I’m the owner of the Four Seasons Creenhouse in Lewiston. I was given your email address by Mr. Steve Halloway at the New England Florists’ Convention in Boston last fall. I would like to purchase a large number of clay pots from you. Our previous supplier recently went out of business and we urgently need to replenish our stock.
At this time, I would like to order four dozen of your plain six-inch clay pots, for dozen of your plain ten-inch clay pots, and two dozen of your large ornamental pots. I only want to make a small order at this time in order to test the quality of your merchandise. If this selection of products from your inventory meets our standards, a second, large order will follow.
Please arrange to have the clay pots delivered to our warehouse as quickly as possible. Because these items are fragile, please forward them by special delivery to ensure that they are not damaged. Also, let me know the name of the carrier you use, so I can access their online freight tracking system while these goods are in transit.
Thank you very much. Please call me at 729-9928 if you have any questions. I hope this is the start of a mutually beneficial business relationship.
Paula Washington
Four Seasons Greenhouse
Addressee: Remit to:
Four Seasons Greenhouse Colonial Pottery Distribution Center
161 North Highway 201 Atlantic: Drive
Lewiston, ME 04240 Salem, MA 01970
Statement:
Date Description Amounts
5/11/06 six-inch clay pots, plain (4 dozen) $36.00
Ten-inch clay pots, plain (4 dozen) $48.00
Sixteen-inch clay pots, ornamental (2 dozen) $240.00
Shipping and handling (see below for details) $59.99
Discount (see below for details) $32.40
Amount due: $351.59
Message:
This shipment was sent by special delivery at the buyer’s request. Please return any damaged items, along with the original receipt, within seven working days.
A ten-percent discount applies to all first-time orders placed by retailers. This discount does not apply to shipping and handling charges.

Attention Regional Directors,
Here at Collins Shipping Service Inc. (CSS). we’ve built a reputation as a trustworthy and efficient national corporation that always puts the needs of the customer first. The key to this success has been the careful organization of our regional and local divisions, which has enabled us to communicate effectively.
However, our recent expansions have caused some problems with this system.
In order to maintain our communicative ability, the CEO has decided to reorganize all of the corporation’s divisions. As regional directors, you are requested to submit detailed status reports on your divisions, focusing on any new service areas you are responsible for.
Next month, you will attend a conference to be held at CSS headquarters in Vancouver. There, you will participate in meetings to finalize the new organizational plans. You all will have the opportunity to voice your suggestions, concerns, and opinions, so please be prepared.
Attached is a schedule of events for the conference. To arrange your travel and lodging needs, please contact Martin O’Flynn in the headquarters’ personnel department at 604-555-0924.
Collins Shipping Service Inc. is committed to preserving its excellent reputation and continuing is success. Please assist us in achieving this goal.
Very truly yours,
Francis Thompson

This conference will allow us to incorporate all feedback before finalizing a new organizational plan.
Date Time Event
June 12 3:00p.m. Welcome and introductions from the CEO
June 13-14 8:OOa.m.-5:00p.m. Inter-regional discussion meetings
June 15 8:00a.m.-5:00p.m. Presentation of the newly created organizational plan
June 16 10:00a.m. Final Q&A session with the Vice President of Operation
June 17 9:30a.m. Closing comments and thanks from the CEO

From: Linda Kamat ＜lindak@cornwall.edu＞
To: Mariana Serrano ＜serrano-csd@lexingtonwf.net＞
Subject: Sales position opening at Lexington Wholesale Foods
Dear Ms. Serrano.
I read about an opening in your customer sales division on your company’s website. As a highly motivated and experienced salesperson, I am very interested in this position.
I graduated with honors in Business Administration from Cornwall University in 1998. Since then, I have held jobs with several respected and prominent firms, including a three-year assignment with the nation’s largest automotive parts distributor, RMC Auto. In my capacity as a sales representative there, I was the top seller for four months in a row. I am eager to apply the experience I have gained to the sales division at Lexington Wholesale Foods. In addition, my place of residence is near the center of the service routes listed for the position, so traveling to the designated location would not be a problem.
I hope that you can offer me the opportunity to come in for an interview so that we may further discuss my qualifications as well as the demands of the job. I will contact you early next week to confirm that you have received this email and attached file containing my resume and two reference letters.
Thank you for your consideration.
Sincerely,
Linda Kamat

This year’s spring line may just be our best collection yet! Our award -winning designers have created some absolutely stunning formal dresses, work suits, and skirt-and-blouse combinations. As always, with Lynndale Fashion you’ll find the most stylish, comfortable, and affordable clothes to suit all your fashion needs.
View our entire spring catalog and place an order online at www.lynndalefashion.com. If you don’t have access to a computer, no problem! Simply send us your order request by mail or fax, along with your credit card information or a personal check.

Fax Form
Recipient: Customer Order Department, Lynndale Fashion, (124) 555-5705
I am very interested in some clothing items from your spring catalog. My Internet service a temporarily down, which is why I’m sending this order by fax.
I would like to order the following items. I’ve include the product numbers as listed in the catalog:
1 full-length formal dress (black), #FV240
2 spring skirts (1 navy, 1 yellow), #SS222-2
4 cotton V-neck casual shirts (2 green, 1 gray, 1 white), #39T-599
Please ship the order to the following address:
Vicki Tinelli
668 West Brookridge
San Diego, CA
Here is my credit card information:
Name: Vicki R. Tinelli
Card type: American Union
Card number: 2022-2402-7975
Expiration date: 01/09
I would appreciate it if you could contact me to confirm receipt of this order request, as we me know the shipping charge for the order.
Thank you,
Vicki Tinelli

Workplace Health Tips
When you hear the words "workplace health", what do you think of Your associations with this phrase are most likely negative: stress, eyestrain, muscle soreness. etc. In fact, over eighty percent of workers complain of some type of health problem related to their job. But it doesn’t have to be that way. Here are some simple tips on how to alleviate a few of the most common workplace ailments.
Stress:
You’ve susceptible to stress no matter what you job is. It’s one of the toughest conditions to beat, and it’s also one of the most serious. The best thing you can do if you experience frequent or severe stress is talk to your supervisor. There may be ways to rearrange your schedule or adjust your responsibilities so that you don’t feel so overwhelmed. During the milder onset of stress, take repeated deep breaths, which will help you to calm down and confront the situation.
Eyestrain:
In addition to causing damage to the eyes, spending too much time in front of the computer can lead to headaches. muscle soreness, and general irritability. To minimize these problems, remember to take regular breaks from your computer. Experts recommend looking away from the screen for at least 20 seconds every 20 minutes. Also, ensure that your computer screen is clean and well positioned.
General Discomfort:
For those of us with office jobs, we spend most of our day sitting down. Remember to stand up, walk around, or take a short break so often to keep your muscles from becoming too tight.
From: Alberto Martinez
To: Dawn Bojanic
Subject: Tips for improving workplace health
I just read a great article in Living Today Magazine on tips for improving workplace health. I think we should distribute it to the other managers and have them pass it along to their team members.
The information concerning computer monitors was particularly interesting. I often experience eyestrain and headaches, and the tips in the article seem like they could really help.
I have a copy of the article if you need one. Why don’t you look it over and let me know what you think
Thanks.

From: Paul Rooney ＜rooneyhoy@speedmail.com＞
To: Green Mountain Stationery, Inc ＜pgmountain@qmail.com＞
I have been purchasing various products through your catalog for many years. For the most part, I’ve been quite satisfied. However, I recently ordered a case of 1,000 envelopes for my business and am extremely disappointed.
First of all, the envelopes I received differ from the description in your catalog. They are supposed to be nine inches long, but the envelopes I received are six inches long. Second, the adhesive on the envelops is defective. I attempted to use a dozen of them. and none of them remained properly sealed.
At the very least, I would like a refund for the full cost of these envelopes, along with the shipping charge. The total amount I paid was $34.68. Furthermore, the inspection sticker on the carton states that the product was inspected at your Burlington warehouse. I would like to know how this mistake occurred and request your assurance that this sort of thing will not happen again in the future. Otherwise, I am afraid that I will have to take my business elsewhere.
From: Sharon Park ＜pgreeenmountain@qmail.com＞
To: Paul Rooney＜rooneyhoy@speedmail.com＞
Dear Mr.Rooney,
My name is Sharon Park, and I am the director of quality control at Green Mountain Stationery. Inc. I was recently made aware of your complaint by one of our customer service representatives.
I would like to start by apologizing for any inconvenience you may have experience. Our accounting department will issue you a full refund of $34.68 for the defective envelopes. We would also like to offer you a $50 gift certificate that can be used with the purchase of any product in our catalog.
I must acknowledge that there have been some problems with inspections in our Burlington warehouse. To deal with this issue, the company has decided that the entire inspecting staff will take part in an intensive re-training program. We will review our procedures to identify anything that needs to be improved.
I have forwarded your message to our entire management team, to ensure that this issue will not be overlooked. I am sorry that we have disappointed you, and I sincerely hope you continue to purchase our products. I’m sure this was a one-time incident that will not happen again. Please don’t hesitate to contact me directly in the future if you have any questions or concerns.
Sincerely,
Sharon Park

From: Paula Washington ＜pwashington@4seasonsgreenhouse.com＞
To: Clara Nash ＜order@coloniapottery.com＞
Subject: Order
Dear Mr. Nash,
My name is Paula Washington and I’m the owner of the Four Seasons Creenhouse in Lewiston. I was given your email address by Mr. Steve Halloway at the New England Florists’ Convention in Boston last fall. I would like to purchase a large number of clay pots from you. Our previous supplier recently went out of business and we urgently need to replenish our stock.
At this time, I would like to order four dozen of your plain six-inch clay pots, for dozen of your plain ten-inch clay pots, and two dozen of your large ornamental pots. I only want to make a small order at this time in order to test the quality of your merchandise. If this selection of products from your inventory meets our standards, a second, large order will follow.
Please arrange to have the clay pots delivered to our warehouse as quickly as possible. Because these items are fragile, please forward them by special delivery to ensure that they are not damaged. Also, let me know the name of the carrier you use, so I can access their online freight tracking system while these goods are in transit.
Thank you very much. Please call me at 729-9928 if you have any questions. I hope this is the start of a mutually beneficial business relationship.
Paula Washington
Four Seasons Greenhouse
Addressee: Remit to:
Four Seasons Greenhouse Colonial Pottery Distribution Center
161 North Highway 201 Atlantic: Drive
Lewiston, ME 04240 Salem, MA 01970
Statement:
Date Description Amounts
5/11/06 six-inch clay pots, plain (4 dozen) $36.00
Ten-inch clay pots, plain (4 dozen) $48.00
Sixteen-inch clay pots, ornamental (2 dozen) $240.00
Shipping and handling (see below for details) $59.99
Discount (see below for details) $32.40
Amount due: $351.59
Message:
This shipment was sent by special delivery at the buyer’s request. Please return any damaged items, along with the original receipt, within seven working days.
A ten-percent discount applies to all first-time orders placed by retailers. This discount does not apply to shipping and handling charges.

This year’s spring line may just be our best collection yet! Our award -winning designers have created some absolutely stunning formal dresses, work suits, and skirt-and-blouse combinations. As always, with Lynndale Fashion you’ll find the most stylish, comfortable, and affordable clothes to suit all your fashion needs.
View our entire spring catalog and place an order online at www.lynndalefashion.com. If you don’t have access to a computer, no problem! Simply send us your order request by mail or fax, along with your credit card information or a personal check.

Fax Form
Recipient: Customer Order Department, Lynndale Fashion, (124) 555-5705
I am very interested in some clothing items from your spring catalog. My Internet service a temporarily down, which is why I’m sending this order by fax.
I would like to order the following items. I’ve include the product numbers as listed in the catalog:
1 full-length formal dress (black), #FV240
2 spring skirts (1 navy, 1 yellow), #SS222-2
4 cotton V-neck casual shirts (2 green, 1 gray, 1 white), #39T-599
Please ship the order to the following address:
Vicki Tinelli
668 West Brookridge
San Diego, CA
Here is my credit card information:
Name: Vicki R. Tinelli
Card type: American Union
Card number: 2022-2402-7975
Expiration date: 01/09
I would appreciate it if you could contact me to confirm receipt of this order request, as we me know the shipping charge for the order.
Thank you,
Vicki Tinelli

From: Paul Rooney ＜rooneyhoy@speedmail.com＞
To: Green Mountain Stationery, Inc ＜pgmountain@qmail.com＞
I have been purchasing various products through your catalog for many years. For the most part, I’ve been quite satisfied. However, I recently ordered a case of 1,000 envelopes for my business and am extremely disappointed.
First of all, the envelopes I received differ from the description in your catalog. They are supposed to be nine inches long, but the envelopes I received are six inches long. Second, the adhesive on the envelops is defective. I attempted to use a dozen of them. and none of them remained properly sealed.
At the very least, I would like a refund for the full cost of these envelopes, along with the shipping charge. The total amount I paid was $34.68. Furthermore, the inspection sticker on the carton states that the product was inspected at your Burlington warehouse. I would like to know how this mistake occurred and request your assurance that this sort of thing will not happen again in the future. Otherwise, I am afraid that I will have to take my business elsewhere.
From: Sharon Park ＜pgreeenmountain@qmail.com＞
To: Paul Rooney＜rooneyhoy@speedmail.com＞
Dear Mr.Rooney,
My name is Sharon Park, and I am the director of quality control at Green Mountain Stationery. Inc. I was recently made aware of your complaint by one of our customer service representatives.
I would like to start by apologizing for any inconvenience you may have experience. Our accounting department will issue you a full refund of $34.68 for the defective envelopes. We would also like to offer you a $50 gift certificate that can be used with the purchase of any product in our catalog.
I must acknowledge that there have been some problems with inspections in our Burlington warehouse. To deal with this issue, the company has decided that the entire inspecting staff will take part in an intensive re-training program. We will review our procedures to identify anything that needs to be improved.
I have forwarded your message to our entire management team, to ensure that this issue will not be overlooked. I am sorry that we have disappointed you, and I sincerely hope you continue to purchase our products. I’m sure this was a one-time incident that will not happen again. Please don’t hesitate to contact me directly in the future if you have any questions or concerns.
Sincerely,
Sharon Park

Workplace Health Tips
When you hear the words "workplace health", what do you think of Your associations with this phrase are most likely negative: stress, eyestrain, muscle soreness. etc. In fact, over eighty percent of workers complain of some type of health problem related to their job. But it doesn’t have to be that way. Here are some simple tips on how to alleviate a few of the most common workplace ailments.
Stress:
You’ve susceptible to stress no matter what you job is. It’s one of the toughest conditions to beat, and it’s also one of the most serious. The best thing you can do if you experience frequent or severe stress is talk to your supervisor. There may be ways to rearrange your schedule or adjust your responsibilities so that you don’t feel so overwhelmed. During the milder onset of stress, take repeated deep breaths, which will help you to calm down and confront the situation.
Eyestrain:
In addition to causing damage to the eyes, spending too much time in front of the computer can lead to headaches. muscle soreness, and general irritability. To minimize these problems, remember to take regular breaks from your computer. Experts recommend looking away from the screen for at least 20 seconds every 20 minutes. Also, ensure that your computer screen is clean and well positioned.
General Discomfort:
For those of us with office jobs, we spend most of our day sitting down. Remember to stand up, walk around, or take a short break so often to keep your muscles from becoming too tight.
From: Alberto Martinez
To: Dawn Bojanic
Subject: Tips for improving workplace health
I just read a great article in Living Today Magazine on tips for improving workplace health. I think we should distribute it to the other managers and have them pass it along to their team members.
The information concerning computer monitors was particularly interesting. I often experience eyestrain and headaches, and the tips in the article seem like they could really help.
I have a copy of the article if you need one. Why don’t you look it over and let me know what you think
Thanks.

This year’s spring line may just be our best collection yet! Our award -winning designers have created some absolutely stunning formal dresses, work suits, and skirt-and-blouse combinations. As always, with Lynndale Fashion you’ll find the most stylish, comfortable, and affordable clothes to suit all your fashion needs.
View our entire spring catalog and place an order online at www.lynndalefashion.com. If you don’t have access to a computer, no problem! Simply send us your order request by mail or fax, along with your credit card information or a personal check.

Fax Form
Recipient: Customer Order Department, Lynndale Fashion, (124) 555-5705
I am very interested in some clothing items from your spring catalog. My Internet service a temporarily down, which is why I’m sending this order by fax.
I would like to order the following items. I’ve include the product numbers as listed in the catalog:
1 full-length formal dress (black), #FV240
2 spring skirts (1 navy, 1 yellow), #SS222-2
4 cotton V-neck casual shirts (2 green, 1 gray, 1 white), #39T-599
Please ship the order to the following address:
Vicki Tinelli
668 West Brookridge
San Diego, CA
Here is my credit card information:
Name: Vicki R. Tinelli
Card type: American Union
Card number: 2022-2402-7975
Expiration date: 01/09
I would appreciate it if you could contact me to confirm receipt of this order request, as we me know the shipping charge for the order.
Thank you,
Vicki Tinelli

Workplace Health Tips
When you hear the words "workplace health", what do you think of Your associations with this phrase are most likely negative: stress, eyestrain, muscle soreness. etc. In fact, over eighty percent of workers complain of some type of health problem related to their job. But it doesn’t have to be that way. Here are some simple tips on how to alleviate a few of the most common workplace ailments.
Stress:
You’ve susceptible to stress no matter what you job is. It’s one of the toughest conditions to beat, and it’s also one of the most serious. The best thing you can do if you experience frequent or severe stress is talk to your supervisor. There may be ways to rearrange your schedule or adjust your responsibilities so that you don’t feel so overwhelmed. During the milder onset of stress, take repeated deep breaths, which will help you to calm down and confront the situation.
Eyestrain:
In addition to causing damage to the eyes, spending too much time in front of the computer can lead to headaches. muscle soreness, and general irritability. To minimize these problems, remember to take regular breaks from your computer. Experts recommend looking away from the screen for at least 20 seconds every 20 minutes. Also, ensure that your computer screen is clean and well positioned.
General Discomfort:
For those of us with office jobs, we spend most of our day sitting down. Remember to stand up, walk around, or take a short break so often to keep your muscles from becoming too tight.
From: Alberto Martinez
To: Dawn Bojanic
Subject: Tips for improving workplace health
I just read a great article in Living Today Magazine on tips for improving workplace health. I think we should distribute it to the other managers and have them pass it along to their team members.
The information concerning computer monitors was particularly interesting. I often experience eyestrain and headaches, and the tips in the article seem like they could really help.
I have a copy of the article if you need one. Why don’t you look it over and let me know what you think
Thanks.