单项选择题
Why Have Formal Documents First， writing the decisions down is essential．Only when one writes do the gaps appear and the(71)protrude(突出)．The act of writing turns out to require hundreds of mini一decisions， and it is the existence of these that distinguishes clear， exact policies fromfuzzy ones． Second， the documents will communicate the decisions to others．The manager will be continually amazed that policies he took for common knowledge are totally unknown by somemember of his team．Since his fundamental job is to keep everybody going in the(72)direction， his chief daily task will be communication， not decision一making， and his documents will immensely(73)this load． Finally，a manager’s documents give him a data base and checklist．By reviewing them(74)he sees where he is，and he sees what changes of emphasis or shifis in direction areneeded．The task of the manager is to develop a plan and then to realize it．But only the writtenplan is precise and communicable．Such a plan consists of documents on what， when， howmuch， where， and who．This small set of critical documents(75)much of the manager’swork．If their comprehensive and critical nature is recognized in the beginning， the managercan approach them as friendly tools rather than annoying busywork．He will set his directionmuch more crisply and quickly by doing so．(71)
A．inconsistencies
B．consistencies
C．steadiness
D．adaptability
(19)
(20)
