企业生产及管理过程中所涉及到的一切文件、资料、图表和数据等总称为______...

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in __ the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.

A.brings
B.gives
C.takes
D.provides

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent __ in attendance rates.

A.what
B.that
C.which
D.this

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。

A.组织成本
B.技术成本
C.服务成本
D.运作成本

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent __ in attendance rates.

A.100k
B.understand
C.get
D.familiar

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in __ the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.

A.as
B.to
C.as to
D.that

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。

A.组织成本
B.技术成本
C.服务成本
D.运作成本

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent __ in attendance rates.

A.with
B.and
C.also
D.to

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。企业的IT管理工作，既是一个技术问题，更是一个管理问题。在企业盯管理工作的层级结构中，IT管理流程属于__。

A.IT战略管理
B.IT系统管理
C.IT技术管理
D.IT运作管理

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in __ the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.

A.special
B.obvious
C.isolated
D.individual

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。在系统管理标准中，以流程为基础、以客户为导向的IT服务管理指导框架采用的是__，它已在IT管理领域广泛传播。

A.ITIL标准
B.COBIT标准
C.ITSM参考模型
D.MOF

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent __ in attendance rates.

A.make
B.get
C.take
D.go

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in __ the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.

A.data
B.number
C.word
D.detail

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent __ in attendance rates.

A.pass
B.increase
C.decrease
D.rise

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。为了真正了解各业务部门的IT服务需求，并为其提供令人满意的IT服务，企业需要进行__，也就是定义、协商、订约、检测和评审提供给客户的服务质量水准的流程。

A.服务级别管理
B.服务协议管理
C.服务需求管理
D.服务目标管理

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in __ the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.

A.setting up
B.founding
C.improving
D.managing

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。从生命周期的观点来看，无论硬件或软件，大致可分为规划和设计、开发(外购)和测试、实施、运营和终止等阶段。从时间角度来看，前三个阶段仅占生命周期的20%，其余80%的时间基本上是在运营。因此，如果整个IT运作管理做得不好，就无法获得前期投资的收益，IT系统不能达到它所预期的效果。为了改变这种现象，必须__。

A.不断购置硬件、网络和系统软件
B.引入IT财务管理
C.引入IT服务理念
D.引入服务级别管理

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent in attendance rates.项目经理在进行项目管理的过程中用时最多的是。

A.计划
B.控制
C.沟通
D.团队建设

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。按照信息服务对象进行划分，专家系统属于面向__的系统。

A.作业处理
B.管理控制
C.决策计划
D.数据处理

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.企业生产及管理过程中所涉及到的一切文件、资料、图表和数据等总称为，它不同于其他资源(如材料、能源资源)，是人类活动的高级财富。

A.人力资源
B.数据资源
C.财力资源
D.自然资源

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent in attendance rates.在现实的企业中，IT管理工作自上而下是分层次的，一般分为三个层级。在下列选项中，不属于企业IT管理工作三层架构的是。

A.战略层
B.战术层
C.运作层
D.行为层

单项选择题

A management information system the business managers the information that they need to make decisions. Early business computers were used for simple operations such tracking inventory, billing, sales, or payroll data, with little detail or structure. Over time, these computer applicationsbecame more complex, hardware storage capacities grew, and technologies improved for connecting previously applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored. Originally, the term "MIS" described applications providing managers with information about sales, inventories, and other data that would help in the enterprise. Over time, the term broadened to include：decision support systems, resource management and human resource management, enterprise resource planning(ERP), enterprise performance management(EPM), supply chain management(SCM), customer relationship management(CRM), project management and database retrieval applications.IT系统管理的通用体系架构分为三个部分，分别为IT部门管理、业务部门IT支持和IT基础架构管理。其中业务部门IT支持。

A.通过帮助服务台来实现用户日常运作过程中的故障管理、性能及可用性管理、日常作业管理等
B.包括IT组织结构和职能管理，通过达成的服务水平协议实现对业务的IT支持，不断改进IT服务
C.从IT技术角度，监控和管理IT基础架构，提供自动处理功能和集成化管理，简化IT管理复杂度
D.保障IT基础架构有效、安全、持续地运行，并且为服务管理提供IT支持

单项选择题

Management information systems form. a bedrock of IT use in the public sector. They are therefore found in all sections of the public sector and in all countries. Of course, different people use the term "management information system" differently. The term should therefore not form. the basis for arguments about an MIS is and is not. So long as one and those with whom one works understand and agree on a definition, that is good enough. Similarly, when dealing with written material, one needs to be able to and communicate, not get locked into doctrinal debate. Many public service providers have developed management information systems to monitor and control the services that they provide. Both the US UK Social Security agencies have developed MIS to report on the welfare payments and services that they provide. The British public healthcare system has also been a major investor in MIS as it tries to control healthcare costs and simultaneously improve delivery standards. Individual schools can also use of MIS. Hob moor Junior and Infant School, a public school in Birmingham, UK, introduced a computerised attendance system to produce MIS reports that monitor pupil attendance. This improved the Principal’s ability to understand and control absence patterns, resulting in a 2.5 percent in attendance rates.IT系统管理工作可以按照一定的标准进行分类。在按系统类型的分类中，作为企业的基础架构，是其他方面的核心支持平台，包括广域网、远程拨号系统等。

A.信息系统
B.网络系统
C.运作系统
D.设施及设备

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。为IT服务定价是计费管理的关键问题，“IT服务价格-IT服务成本+X%”属于__。

A.价值定价法
B.成本定价法
C.现行价格法
D.市场价格法

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。企业通过__对IT服务项目的规划、实施以及运作进行量化管理，解决IT投资预算、IT成本、效益核算和投资评价等问题，使其走出“信息悖论”或“IT”黑洞。

A.IT资源管理
B.IT可用性管理
C.IT性能管理
D.IT财务管理

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。IT会计核算包括的活动主要有：IT服务项目成本核算、投资评价以及__。这些活动分别实现了对IT项目成本和收益的事中和事后控制。

A.投资预算
B.差异分析和处理
C.收益预算
D.财务管理

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。__作为重要的IT系统管理流程，可以解决IT投资预算、IT成本、效益核算和投资评价等问题，从而为高层管理者提供决策支持。

A.IT财务管理
B.IT可用性管理
C.IT性能管理
D.IT资源管理

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。在IT财务管理中，IT服务项目成本核算的第一步是__。

A.投资评价
B.定义成本要素
C.收益差异分析
D.工作量差异分析

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。对IT管理部门而言，IT部门内部职责的有效划分、让职工了解自身的职责以及定期的职员业绩评定是__的首要目的。

A.IT人员管理
B.财务管理
C.IT资源管理
D.IT能力管理

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。在用户方的系统管理计划中，__可以作为错综复杂的IT系统提供“中枢神经系统”，这些系统不断地收集有关的硬件、软件和网络服务信息，从组件、业务系统和整个企业的角度来监控电子商务。

A.IT性能和可用性管理
B.用户参与IT管理
C.终端用户安全管理
D.帮助服务台

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。下面的表述中，最能全面体现IT部门定位的是__。

A.组织的IT部门是组织的IT核算中心
B.组织的IT部门是组织的IT职能中心
C.组织的IT部门是组织的IT成本中心
D.组织的IT部门是组织的IT责任中心

单项选择题

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。在实际应用中，对那些业务规模较大且对IT依赖程度较高的企业而言，可将其IT部门定位为__。

A.成本中心
B.技术中心
C.核算中心
D.利润中心

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系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于______，故障处理的预算属于______。

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于______，故障处理的预算属于______。

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。

系统管理预算可以帮助IT部门在提供服务的同时加强成本/收益分析，以合理利用资源、提高IT投资效益。在IT企业的实际预算中，所需硬件设备的预算属于，故障处理的预算属于。