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单项选择题

What problem does the man mention

A．He bought a defective product.
B．He overpaid for a service.
C．There is an error in his billing statement.
D．There is a problem with his phone.
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单项选择题

What does the woman want to do

A．Schedule an appointment
B．Find some contact information
C．Talk to a supervisor
D．Arrange an upcoming seminar
单项选择题

Where does the man most likely work

A．At a hotel
B．At a financial institution
C．At an accounting firm
D．At a travel agency
单项选择题

What does the woman want to doWhy is Ms. Gray needed

A．To confirm details of a contract
B．To interview a job applicant
C．To sign a company check
D．To review the contents of a report
单项选择题

What are the speakers mainly discussing

A．Locating a shopping center
B．Presenting a proposal
C．Making financial investments
D．Traveling to a convention facility
单项选择题

What does the woman want to doWhat will the woman probably do next

A．Return at another time
B．Dial a different number
C．Consult a colleague
D．Provide contact information
单项选择题

Where does the man most likely workWhat is the woman concerned about

A．The cost of accommodation
B．The time of a flight
C．The length of a trip
D．The availability of a room
单项选择题

What is the man’s problem

A．He cannot find the supply closet.
B．He is unable to print a document.
C．His assistant is unavailable.
D．His printer needs repair.
单项选择题

What are the speakers mainly discussingWhat event does the man say he would like to attend

A．A press conference about a merger
B．The presentation of awards
C．A financial lecture
D．An open discussion
单项选择题

Where does the man most likely workWhat does the man say about hotels

A．They are busy this time of year.
B．Their facilities have been improved.
C．Their prices have gone down recently.
D．They are fully booked for the requested date.
单项选择题

What are the speakers mainly discussingHow will the speakers most likely get to their destination

A．By riding a taxi
B．By driving a car
C．By taking a bus
D．By going on a train
单项选择题

What is the man’s problemWhere did the man just go

A．The main lobby
B．The employee room
C．The manager’s office
D．The company warehouse
单项选择题

What is the man’s problemWhat does the woman tell the man to do

A．Ask a colleague for help
B．Go to a nearby print shop
C．Modify the brochure details
D．Call a staff meeting
单项选择题

What is the conversation mainly about

A．Scheduling an interview
B．Locating a building
C．Finding a travel agency
D．Opening an account
单项选择题

What is the conversation mainly aboutWhat does the man tell the woman to do

A．Show some identification
B．Confirm availability
C．Take Hastings Avenue
D．Call a taxi
单项选择题

What problem does the man mention

A．He bought a defective product.
B．He overpaid for a service.
C．There is an error in his billing statement.
D．There is a problem with his phone.
单项选择题

What is the conversation mainly aboutWhat does the woman mention

A．She went to the travel agency.
B．She has an interview today.
C．She is leaving tomorrow.
D．She forgot her bus pass.
单项选择题

What problem does the man mentionWhat does the woman suggest the man do

A．Call a service provider
B．Contact a repair technician
C．Ask for a payment refund
D．Return a recent purchase
单项选择题

What problem does the man mentionWhat does the woman offer to do

A．Prepare payment
B．Check a document
C．Contact a service provider
D．Request a discount
单项选择题

What does the woman ask the man about

A．The number of guests
B．The catering fees
C．The status of a delivery
D．The schedule of an event
单项选择题

What does the woman ask the man aboutAccording to the man, what will the store do

A．Provide an ingredient list
B．Refund a fee
C．Send some invitations
D．Expedite the shipping
单项选择题

What type of business do the speakers most likely work for

A．A business event center
B．A stock trading firm
C．A retail company
D．An investment agency
单项选择题

What does the woman ask the man aboutWhy are the speakers unable to do the cooking today

A．An event was delayed.
B．They don’t have supplies.
C．They need to buy ingredients.
D．The food will be fresher tomorrow.
单项选择题

What happened last quarter

A．Diners complained about service.
B．Sales of appetizers were low.
C．New servers were hired.
D．Menu options were added.
单项选择题

What type of business do the speakers most likely work forWhere was the man last week

A．On a business trip
B．Away on holiday
C．At home sick
D．At a trade fair
单项选择题

Why is the woman calling

A．To ask for donations
B．To request some feedback
C．To confirm attendance
D．To introduce a new policy
单项选择题

What happened last quarterWhat does the man say servers will be told to do

A．Undergo extra training
B．Wear uniforms at all times
C．Work later shifts on weekends
D．Promote specific menu items
单项选择题

What type of business do the speakers most likely work forWhat does the woman want the man to do

A．Change a reservation
B．Accompany her to an event
C．Exchange some items
D．Participate in a seminar
单项选择题

Why is the woman callingWhat does the man say about the park

A．It is far from his home.
B．It is a safe place for children.
C．It was constructed by the city.
D．It has several sports facilities.
单项选择题

What happened last quarterWhat does the woman request the man do

A．Lower the price of a service
B．Encourage employees to work harder
C．Think of ideas for promotions
D．Conduct more customer surveys
单项选择题

Why is the woman callingWhat facility would the man like to add to the park

A．A swimming pool
B．A parking lot
C．A picnic area
D．A children’s playground
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