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In a scene repeated at some of the nation’s most prestigious universities over the last week,students and employees have found themselves face-to-face with federal law enforcement agents offering them a choice:Talk to us about thrill-seeking software piracy gangs or face a prison cell.
The Customs Service,which is conducting the questionings,said many of the students and university employees were cooperating with the inquiry,which is being described as the largest criminal investigation of software piracy ever by the federal government.
Investigators say the inquiry has expanded exponentially since it was announced late last week with raids at several universities,including Duke,the Massachusetts Institute of Technology and the University of California at Los Angeles,and on the offices of several software and computer companies around the country.
In the days since,many of the people under investigation,which includes executives at software companies,have quietly begun cooperating.Their information led to raids on at least one other university,the Rochester Institute of Technology in New York.
Law-enforcement officials said more raids were imminent as they tried to shut down a multi-billion dollar international piracy ring that had stolen everything from the latest version of popular office software to digitized versions of new hit films and had shared the software around the world through Internet sites,such as the latest version of the Windows operating system,Windows XP,and such recent Hollywood fare as Harry Potter and the Sorcerer’s Stone,and Behind Enemy Lines.
Investigators say some of the software appears to have been stolen by executives and other insiders at the companies where it was made,which explains the raids on corporate offices.
Customs officials said they believed that their efforts had shut down the piracy gang,known as the ’DrinkOrDie’network,and that other,similar piracy gangs were being investigated.The Customs Service estimates that DrinkOrDie has more than 200members around the world.
’We were able to totally dismantle DrinkOrDie,’said Kevin Delli-Colli,the director of the Customs Service Cyber Smuggling Center in Fairfax,outside Washington.’Most of the leadership has been exposed by the investigation.’A Web site that had been used by the network to share software,www.drinkordie,com,was shut down last week.
Law enforcement officials say that the results of the investigation so far,which is being called Operation Buccaneer,continue to support the theory that the ringleaders of the network were motivated by thrill-seeking,rather than by profit,but that their crimes have allowed others to profit from the sale of pirated software.No arrests have been made so far,because the Customs Service is trying to persuade more suspects to cooperate in exchange for leniency.

The cooperation of the students and employers has offered information that led raids on()

A.the Massachusetts Institute of Technology.
B.the University of California at Los Angeles.
C.the Rochester Institute of Technology.
D.the Duke University.

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E-commerce Is Here to Stay
Neither the absolute level of Internet sales nor the growth rate tells the whole story,but this year e-commerce became a mainstream retail channel.
You don’t have to look far to find reasons for pessimism,however:a sluggish economy,the aftershocks of Sept.11,and the problems of particular Web retailers.And even if consumer e-tailers don’t post big numbers during the holiday shopping season,Web retailers have done a lot of work behind the scenes to make the Internet a viable channel overall.
Web commerce now has a more reasonable set of expectations.Many a dot-com company boasted that it would put traditional stores out of business.Remember Web grocers?Like many of their dot-com peers,those who went it alone folded or were consumed by traditional grocers.Now,the once independent Web grocers make up the online channel for retail supermarkets.
Likewise,e-tailers seldom think of themselves any more as the entire sales channel--but that doesn’t mean they are disappearing altogether.Instead,they now form.one part of a larger selling strategy.
Not only has the Web channel become mainstream,but also it has helped make a multichannel approach more effective.A customer can buy a sweater online,and then return it at the store.Or a customer can try that same sweater on in the store but buy it online.An online presence improves the shopping experience for consumers,while retailers benefit from the different points of interaction with potential customers.
Finally,retail Web sites have done a better job at fulfillment,especially when dealing with tricky problems such as merchandise returns.Sites have also gotten better at delivering on promises.This year,you probably won’t see as many people complaining that the toys they bought for Christmas haven’t shown up or that orders were duplicated.Customer relationship management technology has helped sites manage customer concerns and improve relationships with customers.
So don’t fall for the head-shaking this season over online retail.Business-to-consumer e-commerce is more than just here to stay—it’s here now.

The pessimistic view on the sluggish business on the whole is NOT due to()

A.the problems of Web purchasers.
B.the aftershocks of Sept. 11.
C.a sluggish economy.
D.the problems of particular Web retailers.

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