You are the desktop administrator for your company. Laura is a user in the company's accounting department. Laura uses a Windows XP Professional computer. Laura installs a new software application that was listed on her Add or Remove Programs list. Laura reports that the new application now opens whenever she double-clicks any file that has a .doc file name extension. She also reports that 24 new icons appear on the New menu when she right-clicks her desktop. Laura asks you to reconfigure her computer so that Microsoft Word opens when she double-clicks files that have a .doc file name extension. She also wants you to remove the new icons from the New menu. You instruct Laura to uninstall the new application. After she uninstalls the application, she reports that she can no longer open .doc files by double-clicking them. She also reports that the unwanted icons on the New menu are still present. You reinstall the new application, and it continues to open when Laura double-clicks .doc files. You want to restore the .doc file association and to remove the unwanted icons from the New menu on Laura's computer. You want to accomplish these tasks as quickly as possible. You also want to ensure that none of Laura's other documents or personal settings are affected.
What should you do?（）

You are the desktop administrator for your company. Tom is a user in the company's accounting department. Tom uses a Windows XP Professional portable computer. Tom reports that when the computer is undocked, it randomly displays the following error message: "JZXDRV.DLL failed to load." You discover that the JZXDRV.dll file is used by the device driver for an external storage device that is connected to Tom's docking station. Tom reports that the error message does not appear when the computer is docked. You need to ensure that the error does not occur on Tom's computer. You also need to ensure that the storage device continues to function correctly when Tom's computer is docked.
What should you do?（） 

You are the desktop administrator for your company. You install Windows XP Professional on a new portable computer that will be used by one of the company's software developers. You test the computer after you complete the installation and find out that the computer functions properly. The computer contains a 6-GB hard disk and a removable 4-GB hard disk. The 6-GB hard disk is configured as drive C, and the removable hard disk is configured as drive D. You install Windows 98 on drive D and deliver the computer to the software developer. The software developer reports that the computer does not start when drive D is not connected. Instead, the computer briefly displays an operating system menu, and then it displays an error message stating that an operating system could not be found. When drive D is connected, the computer starts Windows 98. You need to configure the computer so that it starts Windows XP Professional whether or not drive D is connected.
What should you do?（）

You are the desktop administrator for your company. You install Windows XP Professional on your portable computer. The computer is configured to use an IEEE 1394 PC card. You use the computer to download pictures from a digital camera while you are at the office. You attend a meeting every Monday. During the meeting you use a battery to supply power to your portable computer. Occasionally, the battery runs out of power during these meetings. You need to configure the computer to conserve battery power while you attend your weekly meeting without affecting your power options when you use the computer at your office.
How should you configure your computer?（） 

You are the desktop administrator for your company. A remote sales representative named Laura uses a Windows XP Professional portable computer. Laura travels to customer locations daily, and she usually works from home. She does not use a docking station when she starts the computer at home. Each time Laura starts her computer, she is prompted to choose between the Docked and Undocked hardware profiles from the Hardware Profile Menu. You need to ensure that Laura is not prompted to choose a hardware profile each time she starts her computer. You also need to allow her computer to start automatically with the undocked profile and without delay.
How should you configure Laura’s computer?（） 

You are the administrator of 20 Windows XP Professional computers. Each computer has one hard disk that has three volumes named C, D, and E. Each volume is 4 GB in size and has approximately 1 GB of available space. The total physical memory of each computer is 196 MB in size. The paging file on each computer is located on drive D. A user named Andrea reports that every day, one hour after she starts her Windows XP Professional computer, the computer appears to perform very slowly for 15 seconds. This always happens after she receives an error message stating that the system is low on virtual memory. You want to improve the performance of Andrea's computer. You do not want to install additional memory.
What should you do?（） 

You are the administrator of a Windows XP Professional computer. You run five 16-bit applications on the computer. You want to monitor the performance of the computer when all five applications run at the same time. You use System Monitor to collect the performance data. The performance counters you want to include in your analysis are IO Read Bytes/sec, IO Write Bytes/sec, and Page Faults/sec. You want to ensure that you can collect these counters for each application.
What should you do?（） 

You are the desktop administrator for your company. All users in the network have Windows XP Professional computers. Users in the research department have dual-processor computers. Users in the research department report that when they run 16-bit Windows programs, their computer performance becomes very slow. You use System Monitor to monitor the users’ computers. You discover that when the users are running their 16-bit applications, one processor shows a sustained utilization of more than 90 percent while the other processor only shows utilization of less than 10 percent. You need to improve application performance for the users in the research department.
What should you do?（）

You are the desktop administrator for your company. All employees in the graphics department use identical dual-processor Windows XP Professional computers. The employees in the graphics department use only 32-bit Windows applications. Veronica is a user in the graphics department. Veronica reports poor system performance when she runs a certain custom application. The application was designed for multiprocessor use with Windows 2000.  Veronica reports that the performance problems have only recently begun. You run Task Manager on Veronica's computer. You view the performance statistics shown in the exhibit.

You need to improve application performance on Veronica's computer.
What should you do?（） 

You are the desktop administrator for your company. All client computers run Windows XP Professional. Currently, 10 of the computers in the graphics department contain two processors. You want to install a second processor in each of the remaining computers in the graphics department. You install a second processor in a test computer. When you start the computer, the start process begins normally and then terminates. You receive the following error message: "STOP: 0x00000079 HAL_MISMATCH." When you restart the computer, it stops again, and you receive the same error message. You remove the second processor, and the computer starts normally. When you attempt to install a second processor in a different test computer, the same STOP error occurs. You need to eliminate the error so that you can install the second processor on all of the computers.
What should you do?（）