A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.

A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail， call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.

A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.

A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.

A.Green
B.Magenta
C.Yellow
D.Black

A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.

A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit

A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data

A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog

A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly