单项选择题A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?()

A. Run the hard disk manufacturer’s diagnostic program
B. Re-image the drive
C. Replace the hard drive and load Windows
D. Ask the user diagnostic questions


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2.多项选择题Modern desktop computer systems require the following to properly dissipate heat()

A. Temperature Control Panel
B. Thermal Compound
C. Liquid Cooling Systems
D. Processor Heat Sink
E. Case Fan

3.单项选择题While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall hould be set to which of the following?()

A. Block incoming and outgoing connections
B. Turned off or disabled
C. Block outgoing connections
D. Block incoming connections

4.单项选择题From which of the following locations can a technician map a drive?()

A. System Properties
B. Help and Support Center
C. Add Hardware Wizard
D. My Computer

5.单项选择题Which of the following utilities would a technician use to determine network utilization? ()

A. Start Menu
B. My Network Places
C. Administrative Tools
D. Task Manager

6.单项选择题Which of the following is the default HTTPS port?()

A.25
B.80
C.110
D.443

7.单项选择题Which type of connector is required for a coaxial network cable?()

A.RJ-11
B.Tokenring
C.BNC
D.RJ-45

9.单项选择题Which of the following is a characteristic of a serial I/O port?()

A. RJ-11 connector
B. DB-15 connector
C. DB-9 connector
D. RJ-45 connector

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The BEST information to document when changing the refresh rate on the display is to include: ()

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Which of the following connector types is used with twisted pair cable?()

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Which of the following interfaces are typically supported on the input side of a KVM switch?()

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A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? ()

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A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?()

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A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? ()

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Which of the following printers would be the BEST choice for printing on multi-part forms?()

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Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?()

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A technician notices that there is a second partition on the primary hard drive. This partitionis notassigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?()

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Which of the following bus speeds is used for a PCIe card?()

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