单项选择题A user has just installed an application that is causing system instability and lock-ups and is not allowing a clean uninstall. To resolve this issue, the technician should:()

A. power cycle the system completely.
B. run an on-demand virus scan.
C. perform a system restore.
D. check the installation event logs


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2.单项选择题Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?()

A. Anti-static pad
B. Anti-static wrist strap
C. Rubber gloves
D. Multimeter

3.单项选择题Which of the following tools would be BEST to use to pry open the case of a laptop?()

A. Metal screwdriver
B. Plastic wedge
C. Needle-nose pliers
D. Extension magnet

4.单项选择题A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?()

A. The user copied to a read-only folder share.
B. The user changed the attributes of the files.
C. The user copied the files from the local My Documents folder.
D. The user moved instead of copied the files.

6.单项选择题A new floppy drive was just installed into a PC. The drive powers on at system boot but the status LED does not turn off during operation. Which of the following is MOST likely the issue?()

A. The power cable was installed incorrectly and needs to be flipped.
B. The floppy drive was not enabled within the motherboard’s BIOS.
C. The FDD cable was installed incorrectly and needs to be flipped.
D. A Molex power cable was used instead of a Berg cable.

9.单项选择题A user reports that their onboard RJ-45 jack is damaged and will no longer function. Which of the following will provide this jack as an alternative to replacing the motherboard?()

A. Install a USB serial adapter
B. Connect to a USB hub
C. Use an external modem
D. Use an Ethernet card

10.单项选择题A technician does not have power to a PC. Which of the following tools should the technician use to check for electricity?()

A. Cable tester
B. Power supply tester
C. Tone generator
D. Multimeter

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A system powers on, begins POST, displays the BIOS version information and then hangs with theerror message Error loading operating system.Which of the following is MOST likely cause of this issue? ()

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A computer is redeployed after sitting in storage for a year and is now displaying the wrong date. Which of the following is the cause? ()

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A computer is failing to boot. Which of the following tools would be used FIRST in troubleshooting? ()

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A newly installed floppy drive activity light stays on. Which of the following is the MOST likely problem?()

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After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?()

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A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is theMOST likely reason for the event? ()

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A technician needs a wireless access point to cover most of the office. Which of the following should the technician perform FIRST to achieve this? ()

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Which of the following will reset the BIOS settings?() (Select TWO).

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Which of the following could cause an Inaccessible boot drive error during the boot process? ()

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