多项选择题

《非空调列车服务质量规范》第7.11.1.2条规定,受理旅客(),及时回应,热情处置,有问必答,回答准确。

A.咨询
B.求助
C.投诉
D.失物招领

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单项选择题

【案例分析题】

Traditional superstitions and beliefs 【C1】______disappear altogether;they assume new forms and 【C2】______to contemporary conditions.【C3】______in the 21st century,people may dismiss their forefather’s customs and practices 【C4】______superstition,many are still current.A Friday which falls on the 13th of a month is widely feared as 【C5】______,and so are spilling salt and walking 【C6】______a ladder.Belief 【C7】______the power of mascots is far from 【C8】______;the lucky rabbit’s foot,like the horseshoe,is a popular charm.Certain foods,too,【C9】______their ancient lore.Many people,for example,accept the old adage ’an apple a day keeps the doctor away’.One aspect of traditional 【C10】______which is still very much 【C11】______today is folk medicine.When the causes of illness were totally 【C12】______,and disease seemed to 【C13】______without any reason,it was often 【C14】______to evil spirits taking over the body.To 【C15】______the patient,the demons of disease must be driven put,and many ’cures’were spells and charms intended to exorcise these.Until 【C16】______modem limes,even ’official’medicine was very unpleasant,with no anaesthetics or pain-killers,and a 【C17】______success rate.Few people,in any case,could afford it,and most relied on folk healers and magic.There was an enormous range of herbal 【C18】______,some of which have since been found to have actual healing properties.【C19】______were worn to ward off disease,and a wide variety of seemingly strange objects,such as church furnishings,were 【C20】______with powers of healing.

【C1】()

A.often
B.already
C.seldom
D.always

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