问答题
Passage 3
A—Chain store
B—Consumer behaviour
C—Consumer satisfaction
D—Direct selling
E—Market demand
F—Market research
G—Target market
H—Brand image
I—Promotion methods
J—Telephone Sales
K—Direct costs
L—Product quality
M—Purchase decision
N—Added value
O—After-sales service
P—Brand management
Q—Customer loyalty
Examples: ( C )消费者满意度 ( Q)消费者忠诚度
2. ( )市场调研 ( )售后服务