Writing
 
 
Task 1    Match each of the English terms with its Chinese equivalent.
 
      
31. wrong shipment
A. 包装破损
      
32. wrong ordering
B. 卸错港口
      
33. wrong destination
C. 订错货
      
34. shortage
D. 更换产品
      
35. package damage
E. 装错货
      
36. return to the factory
F.  质量问题
      
37. delay in shipment
G. 少（短）装
      
38. make a replacement
H. 退还货款
      
39. quality problem
I.   派工作人员去修
      
  40. refund
J.  延迟出货
      
  41. give some discount
K. 分析原因
      
  42. analyze the reasons
L. 确定责任
      
  43. judge responsibility
M. 打折扣
      
  44. send people to repair
N. 退回工厂33