Task 3
Directions::The following is a passage about Virginia After reading it,you are required to complete the outline below it(No,46 to No 50)You should write your answers briefly (in no more than three words)on the Answer Sheet correspondingly.
Limit Them to One Page
By definition,business letters should be short and to the point,preferably one page in length.Studies have found that busy business people do not like to read beyond the first page,and will actually delay reading longer letters.
Keep Them Formal and Factual
Generally speaking,the tone and content of business letters should be formal and factual.
Feelings and emotion do not have a place in business letters.
Carefully Plan Your Letter
Before writing the letter,take a few minutes to list all of the specific points you need to cover.Remember,the purpose of the letter is to tie up all of the details on the subject at hand,so
that more letters won't have to be written back and forth.
Be Customer Friendly
When writing directly to customers,always focus on their needs and wishes.Think in their
way and imagine what it would be like receiving your letter.
Use Non-discriminatory Language
Make sure that you avoid language that is specific to gender,race or religion in all business
letters,either to other businesses or to customers.For example,use“workforce”instead of
“manpower",or"chairperson”rather than“chairman”。
Tips for Writing a Business Letter
Length: 1)Be 46          and to the point
2)One page is preferred
Contents: 1) Be 47        and factual
2)48        the points before writing
Purpose:To 49           all of the details
Requirements: 1)Always focus on customers' needs and wishes
2)Think in customers' way.
Language:Avoid language that is specific to gender, 50          .