A.CTI Ports are not added by the creation of a Call Control Group.
B.CTI ports are no longer required to be added to the Cisco Unified CallManager database.
C.100 devices will be added to the Cisco Unified CallManager database.
D.200 devices will be added to the Cisco Unified CallManager database.
E.It depends upon how many port groups these ports will be split into.
F.It depends upon the number of server nodes within the Cisco Unified CallManager cluster.
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A.75
B.150
C.200
D.300
A.Macintosh workstation with Cisco IP Phone Agent
B.Linux workstation running CAD with IP Communicator
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G
D.Citrix Terminal running CAD with IP Communicator
E.Citrix Terminal with Cisco IP Phone Agent
F.Windows workstation running CAD with Media Termination option
A.150
B.200
C.300
D.varies based on the number of expansion servers used
E.varies based on the number of applications configured
A.The agent is not ready.
B.The agent is not on a call.
C.The agent is an IP phone agent.
D.The agent is not in the team currently being viewed by the supervisor.
A.to execute a specified method of a Java class
B.to reference a variable or invoke a method of a custom Java Object
C.to pass variables between two different workflows
D.to create an object for the purpose of executing methods on a remote computer
E.to get a reference to the Contact and Session states
F.to allow for arguments to be passed to a specified method
A.Caller will receive network busy treatment.
B.Caller will receive ringing treatment.
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
D.An exception is raised, but the call is accepted and processed.
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow
A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
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What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
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Which three of the following are licensed Cisco CRS 4.0 software products?（）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
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