A.75
B.150
C.200
D.300
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A.Macintosh workstation with Cisco IP Phone Agent
B.Linux workstation running CAD with IP Communicator
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G
D.Citrix Terminal running CAD with IP Communicator
E.Citrix Terminal with Cisco IP Phone Agent
F.Windows workstation running CAD with Media Termination option
A.150
B.200
C.300
D.varies based on the number of expansion servers used
E.varies based on the number of applications configured
A.The agent is not ready.
B.The agent is not on a call.
C.The agent is an IP phone agent.
D.The agent is not in the team currently being viewed by the supervisor.
A.to execute a specified method of a Java class
B.to reference a variable or invoke a method of a custom Java Object
C.to pass variables between two different workflows
D.to create an object for the purpose of executing methods on a remote computer
E.to get a reference to the Contact and Session states
F.to allow for arguments to be passed to a specified method
A.Caller will receive network busy treatment.
B.Caller will receive ringing treatment.
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
D.An exception is raised, but the call is accepted and processed.
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow
A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?()
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat
最新试题
Which three are core server software components for IPCC Express?()
How does the Extended Get Digit String step differ from the Get Digit String? ()
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?()
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()
Which two items does the Cisco CRS 4.5 Installer always install on the system?()
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? ()
Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? ()
Which of the following is not a CRS Telephony or Media Subsystem?()
What level of control does a subflow have on the overall contact?()