A.JTAPI
B.Cisco Media
C.VXML
D.MRCP ASR
E.MRCP TTS
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A.license information
B.Alarm and Trace Configuration
C.CRS Installer
D.Control Center
A.CTI dialogue control port
B.CTI Route Point
C.dialogue group
D.Call Control Group
E.CTI Route Port
F.CTI Route Point association with JTAPI User
A.CiscoMIVR.log
B.CiscoMADM.log
C.CiscoMEDT.log
D.CiscoMCVD.log
A.CRS Node Manager
B.CRS Engine
C.Cisco Recording
D.CRS Application Editor
E.Cisco Monitoring
F.CRS Repository Datastore, CRS Historical Datastore, CRS Config Datastore, CRS Agent Datastore
A.It can be used in conjunction with another step.
B.It allows the application programmer into another section of the application.
C.Most of the Extended Get Digit String variables can be changed while the application is running.
D.It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.
A.The subflow cannot call additional or "nested" subflows.
B.The subflow cannot transfer the contact to another resource.
C.The subflow has full contact control and can perform any action that the parent flow can perform.
A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + CTI ports
A.The workflow has ASR steps in it.
B.The contact is on an ASR Dialogue Group channel.
C.The contact is on a JTAPI Call Control Group channel.
D.The contact is on a Cisco Media Dialogue Group channel.
A.All call processing immediately begins using the CRS Subscriber Database.
B.Calls in queue are dropped.
C.Agent calls are dropped.
D.Agents are automatically logged out.
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database.
F.Configuration changes are buffered until the CRS Publisher Database is restored.
A.The agent is logged in and is on the phone.
B.The agent is logged in but is not on the phone.
C.The supervisor is a participant in a phone call.
D.The supervisor is not a participant in a phone call.
E.The supervisor has barged in.
最新试题
How many skills may an agent have?()
Which three of the following are licensed Cisco CRS 4.0 software products?()
How do you debug an application with an Accept step?()
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()
Which interface is used to configure debug parameters for log files?()
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? ()
Which tool or interface is used to configure debug parameters for log files?()
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()