单项选择题A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?()

A. Plug in USB keyboard
B. Check for a disable switch
C. Contact the laptop manufacturer
D. Plug in a USB mouse


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1.单项选择题A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?()

A. Run the hard disk manufacturer’s diagnostic program
B. Re-image the drive
C. Replace the hard drive and load Windows
D. Ask the user diagnostic questions

3.多项选择题Modern desktop computer systems require the following to properly dissipate heat()

A. Temperature Control Panel
B. Thermal Compound
C. Liquid Cooling Systems
D. Processor Heat Sink
E. Case Fan

4.单项选择题While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall hould be set to which of the following?()

A. Block incoming and outgoing connections
B. Turned off or disabled
C. Block outgoing connections
D. Block incoming connections

5.单项选择题From which of the following locations can a technician map a drive?()

A. System Properties
B. Help and Support Center
C. Add Hardware Wizard
D. My Computer

6.单项选择题Which of the following utilities would a technician use to determine network utilization? ()

A. Start Menu
B. My Network Places
C. Administrative Tools
D. Task Manager

7.单项选择题Which of the following is the default HTTPS port?()

A.25
B.80
C.110
D.443

8.单项选择题Which type of connector is required for a coaxial network cable?()

A.RJ-11
B.Tokenring
C.BNC
D.RJ-45

10.单项选择题Which of the following is a characteristic of a serial I/O port?()

A. RJ-11 connector
B. DB-15 connector
C. DB-9 connector
D. RJ-45 connector