A user reports their system is display...

单项选择题A user reports their system is displaying an error message ‘NTLDR is missing’. Which of the following is the MOST likely cause for this error?（）

A. BOOT.INI file is configured incorrectly
B. Corrupt MBR
C. Boot sector virus
D. System file is missing components

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1.单项选择题Which of the following steps enables offline files in Windows 2000 and Windows XP?（）

A. Control Panel>Administrative Tools>Computer Management
B. Control Panel>Administrative Tools>Component Services
C. Windows Explorer>Tools>Folder Options>Offline Files
D. Windows Explorer>Tools>Synchronize>Setup

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2.多项选择题A user would like to have a roaming profile configured. Which of the following is necessary when setting up a roaming profile? （）(Select TWO).

A. The user must configure the settings.
B. Roaming profile must be stored on every client.
C. The user must be on a domain.
D. Roaming profile has to be stored on a network server.
E. The user must have an IP address on their client.

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3.多项选择题 A user reports that a printer has started producing a repetitive image defect on all printouts.
Which of the following are the MOST likely causes of the problem?（） (Select TWO).

A. Toner cartridge
B. Laser scanner
C. Formatter PCB
D. Pickup rollers
E. Fuser

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4.单项选择题 A client reports to Karen, a technician, that he cannot connect to the Internet. The ipconfig command reveals the below information:

Which of the following is the MOST likely cause of the problem?（）

A. Windows does not recognize the 192.168.1.0 subnet as valid.
B. The subnet mask is improperly configured.
C. The default gateway is not in the same subnet.
D. The IP address is not a private address.

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5.单项选择题 A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print.
Which of the following is the MOST likely cause?（）

A. Feed roller gear is broken.
B. Feed rollers are dirty.
C. Fuser has overheated.
D. Toner cartridge needs to be replaced.

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6.多项选择题A customer reports that their sound is not working. They state that the speakers workedpreviously. Which of the following should the technician check?（） (Select THREE).

A. Speakers are in regulatory compliance.
B. Speakers are on and the mute is off.
C. Speakers are on the Windows HCL.
D. The system has enough hard drive space.
E. The audio driver is installed correctly.
F. Speakers are plugged into the correct jack.

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7.单项选择题A customer, Bob, needs to be able to access the Internet while traveling. Which of the following could Jill, a technician, recommend to Bob?（）

A. Cellular service with an adapter for Bob’s laptop.
B. USB adapter with 802.11n capabilities for maximum speeds.
C. A Bluetooth card to attach to multiple networks.
D. Enable Wi-Fi so Bob can connect to any open network.

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8.单项选择题An uninstalled program is still attempting to load when Windows starts. Which of the following options can the technician suggest to stop this unwanted program from loading?（）

A. Services
B. Add or Remove Programs
C. System Configuration Utility
D. System File Checker

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9.单项选择题A user reports that their PC is making a strange noise. Which of the following is the cause of the problem?（）

A. A network cable is vibrating against the system case.
B. An internal wire is improperly routed and is hitting the CPU fan.
C. The thermal grease on the CPU has dried out and needs to be replaced.
D. The CPU needs to be reseated.

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10.单项选择题Which of the following is the BEST tool to troubleshoot a DB-9 port?（）

A. Ohm meter
B. Anti-static wrist strap
C. Oscilloscope
D. Loopback plug

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