A customer reports they are unable to ...

单项选择题 A customer reports they are unable to connect to any computers outside of the office and they are
unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following
output: IP address169.254.2.4
Subnet Mask.255.255.0.0
Default Gateway.
Which of the following could be causing the issue?（）

A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified

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1.单项选择题Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR ismissing display upon booting?（）

A. Use recovery console and the fixmbr command.
B. Use recovery console and the bootcfg /rebuild command.
C. Use recovery console and the fixboot command.
D. Use recovery console and the chkdsk command.

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2.单项选择题A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）

A. Cable tester
B. Multimeter
C. Loop back plugs
D. Crossover cable

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3.单项选择题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next? （）

A. Copy the missing file from another computer and reboot.
B. Execute a Windows repair from the Windows setup media.
C. Boot into the Recovery Console and execute FIXBOOT.
D. Reboot and press the F2 key when prompted.

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4.单项选择题 A system powers on, begins POST, displays the BIOS version information and then hangs with the
error message Error loading operating system.
Which of the following is MOST likely cause of this issue? （）

A. A virus has infected the system
B. Corrupted BOOT.INI file
C. Corrupt MBR
D. Boot sector corruption

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5.单项选择题After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?（）

A. In folder options, select show hidden files and folders.
B. Perform the transfer again.
C. Reboot the system; access will be reset automatically.
D. Take ownership of the files.

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6.单项选择题A technician needs a wireless access point to cover most of the office. Which of the following should the technician perform FIRST to achieve this? （）

A. Change the radio channel
B. Apply MAC address filter
C. Determine placement
D. Reduce radio power level

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7.单项选择题Which of the following IP addresses would a technician ping to verify the integrity of the local TCP/IP stack?（）

A.10.0.0.1
B.127.0.0.1
C.169.254.0.1
D.192.168.0.1

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8.单项选择题A newly installed floppy drive activity light stays on. Which of the following is the MOST likely problem?（）

A. The computer does not support this type of drive.
B. Connector is plugged in backwards.
C. Power is plugged in backwards.
D. All floppies are corrupt.

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9.单项选择题Which of the following is the correct path to add new local user accounts to a Windows 7computer?（）

A. Click on the Start button> Right click on Computer> Select Manage> Expand Local Users and Groups> Right click on Users> Select New User
B. Click on the Start button> Right click on My Computer> Select Manage> Right click on Local Users and Groups> Select Add Users from the menu
C. Click on the Start button> Right click on Computer> Select Manage> Right click on Local Users and Computers> Select New User
D. Click on the Start button> Right click on Network Neighborhood> Select Manage> Right click on Users> Select New User

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10.单项选择题A Windows OS has failed to load after a successful power on self test. Which of the following steps will help troubleshoot the problem?（）

A. Change the time and date in the BIOS.
B. Replace the keyboard.
C. Check for media in the optical drive.
D. Add more RAM.

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