单项选择题A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. TheEvent Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem? ()

A. Enable boot logging. In Safe Mode, read the ntbtlog.txt file.
B. In Safe Mode, run the sigverif utility.
C. Restart the system from the OEM recovery CD; do a full restore.
D. In Safe Mode, run the driverquery utility.


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1.单项选择题A customer reports that their newly purchased Windows Vista Home Premium notebook is unable tosee other computers in their home office. Which of the following is the MOST likely cause? ()

A. The Windows Defender service is turned on.
B. The Network Location Type is Work.
C. The Network Location Type is Private.
D. The Network Location Type is Public.

3.多项选择题Which of the following are methods to automatically update the antivirus application?() (Select TWO).

A. Establish rules in the email scheduling program to perform updates.
B. Select Update Now from the program options.
C. Use the Automatic Update feature built into the application.
D. Use scripts.
E. Use Windows Update.


4.单项选择题A technician needs to check which ports are open in the Windows Firewall. Which of the following willallow the technician to view these settings?()

A. netsh firewall show logging
B. ipconfig /all
C. netsh firewall show state
D. arp -a

5.单项选择题A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? ()

A. They are using the wrong WEP key.
B. They have been infected with malware.
C. They have lost Internet connectivity.
D. They need to update their network device drivers.

6.单项选择题A user states they receive a message Boot device not found half of the time they boot their system.Which of the following is the MOST likely cause? ()

A. A dead CMOS battery
B. The OS is not installed on the hard drive
C. A faulty RAM
D. A faulty HDD connection

8.单项选择题

A customer reports they are unable to connect to any computers outside of the office and they are
unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following
output: IP address169.254.2.4
Subnet Mask.255.255.0.0
Default Gateway.
Which of the following could be causing the issue?()

A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified

9.单项选择题Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR ismissing display upon booting?()

A. Use recovery console and the fixmbr command.
B. Use recovery console and the bootcfg /rebuild command.
C. Use recovery console and the fixboot command.
D. Use recovery console and the chkdsk command.

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