单项选择题Which of the following is the correct path to add new local user accounts to a Windows 7computer?()

A. Click on the Start button> Right click on Computer> Select Manage> Expand Local Users and Groups> Right click on Users> Select New User
B. Click on the Start button> Right click on My Computer> Select Manage> Right click on Local Users and Groups> Select Add Users from the menu
C. Click on the Start button> Right click on Computer> Select Manage> Right click on Local Users and Computers> Select New User
D. Click on the Start button> Right click on Network Neighborhood> Select Manage> Right click on Users> Select New User


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1.单项选择题A Windows OS has failed to load after a successful power on self test. Which of the following steps will help troubleshoot the problem?()

A. Change the time and date in the BIOS.
B. Replace the keyboard.
C. Check for media in the optical drive.
D. Add more RAM.

2.多项选择题Which of these are symptoms of malware on a computer? ()(Select TWO).

A. Hard drive and network activity is higher when the computer is idle
B. CD-ROM ejects unexpectedly from the computer
C. Web browser accesses unexpected websites
D. Prints from the computer have random characters and symbols instead of text
E. The monitor has a permanent image burned into the display

3.单项选择题Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?()

A. Defragment the hard drive
B. Discuss safe web-browsing habits with the customer
C. Delete temporary files, cookies and browser history
D. Install anti-virus software which uses manual updates

4.单项选择题Which of the following is the default location for the User profiles folder in Windows 7?()

A. C:\Users
B. C:\Program Files (x86)
C. C:\Documents and Settings 
D. C:\Windows\system32

5.单项选择题Which of the following should the technician do FIRST when replacing a motherboard?()

A. Use a benchmarking tool
B. Use anti-static wrist band
C. Remove the CPU
D. Remove the power supply

6.单项选择题A technician is checking on a printer that is frequently jamming. The jams always consist ofmultiple papers becoming stuck. The paper in the printer was just reloaded this morning. Which of the following is the MOST likely reason for the jams?()

A. The drum is old and needs to be replaced.
B. The fuser is not coming up to the proper temperature.
C. The paper tray rollers are too tight.
D. The paper is damp due to humidity.

7.单项选择题A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?()

A. The second hard drive has not been formatted for NTFS.
B. The jumpers on both drives are set to the cable select position.
C. The jumper on the first drive is set to master and the second is set to slave.
D. The jumpers on both drives are set to the master position.

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A customer reports that their newly purchased Windows Vista Home Premium notebook is unable tosee other computers in their home office. Which of the following is the MOST likely cause? ()

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A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is similar to the USB port their mouse is connected to. The port has a bevel on one side and is slightly larger than the USB port.Which of the following connector types is MOST likely being described?()

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A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the userdescribing?()

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A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? ()

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After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?()

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A technician has just installed an upgraded graphics card. The computers power turns off before itfinishes booting. Which of the following is the cause of the problem? ()

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A technician needs a wireless access point to cover most of the office. Which of the following should the technician perform FIRST to achieve this? ()

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