多项选择题Which of these are symptoms of malware on a computer? ()(Select TWO).

A. Hard drive and network activity is higher when the computer is idle
B. CD-ROM ejects unexpectedly from the computer
C. Web browser accesses unexpected websites
D. Prints from the computer have random characters and symbols instead of text
E. The monitor has a permanent image burned into the display


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1.单项选择题Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?()

A. Defragment the hard drive
B. Discuss safe web-browsing habits with the customer
C. Delete temporary files, cookies and browser history
D. Install anti-virus software which uses manual updates

2.单项选择题Which of the following is the default location for the User profiles folder in Windows 7?()

A. C:\Users
B. C:\Program Files (x86)
C. C:\Documents and Settings 
D. C:\Windows\system32

3.单项选择题Which of the following should the technician do FIRST when replacing a motherboard?()

A. Use a benchmarking tool
B. Use anti-static wrist band
C. Remove the CPU
D. Remove the power supply

4.单项选择题A technician is checking on a printer that is frequently jamming. The jams always consist ofmultiple papers becoming stuck. The paper in the printer was just reloaded this morning. Which of the following is the MOST likely reason for the jams?()

A. The drum is old and needs to be replaced.
B. The fuser is not coming up to the proper temperature.
C. The paper tray rollers are too tight.
D. The paper is damp due to humidity.

5.单项选择题A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?()

A. The second hard drive has not been formatted for NTFS.
B. The jumpers on both drives are set to the cable select position.
C. The jumper on the first drive is set to master and the second is set to slave.
D. The jumpers on both drives are set to the master position.

9.单项选择题A user is browsing to a newly created internal site called www.comptia.org. After putting incredentials the page comes up blank. Which of the following is MOST likely the cause?()

A. The user must add the new site to the local log file.
B. A proxy exception has not been configured.
C. SMTP has not been configured.
D. The loopback address has not been configured.

10.单项选择题Under which of the following circumstances would a technician use IPCONFIG /RENEW?()

A. After an unsuccessful reboot
B. If a user’s IP address has been spoofed
C. After using IPCONFIG /RELEASE
D. If the computer has an ARP address conflict

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After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?()

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A user states they receive a message Boot device not found half of the time they boot their system.Which of the following is the MOST likely cause? ()

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Which of the following could cause an Inaccessible boot drive error during the boot process? ()

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A technician needs a wireless access point to cover most of the office. Which of the following should the technician perform FIRST to achieve this? ()

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A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files.Which of the following would be the BEST tool to diagnose and troubleshoot this problem? ()

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Which of the following are methods to automatically update the antivirus application?() (Select TWO).

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A technician needs to check which ports are open in the Windows Firewall. Which of the following willallow the technician to view these settings?()

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