单项选择题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next? ()

A. Copy the missing file from another computer and reboot.
B. Execute a Windows repair from the Windows setup media.
C. Boot into the Recovery Console and execute FIXBOOT.
D. Reboot and press the F2 key when prompted.


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2.单项选择题After moving files from one folder to another, the technician cannot access them. Which of the following MUST the technician do to regain access to these files?()

A. In folder options, select show hidden files and folders.
B. Perform the transfer again.
C. Reboot the system; access will be reset automatically.
D. Take ownership of the files.

3.单项选择题A technician needs a wireless access point to cover most of the office. Which of the following should the technician perform FIRST to achieve this? ()

A. Change the radio channel
B. Apply MAC address filter
C. Determine placement
D. Reduce radio power level

5.单项选择题A newly installed floppy drive activity light stays on. Which of the following is the MOST likely problem?()

A. The computer does not support this type of drive.
B. Connector is plugged in backwards.
C. Power is plugged in backwards.
D. All floppies are corrupt.

6.单项选择题Which of the following is the correct path to add new local user accounts to a Windows 7computer?()

A. Click on the Start button> Right click on Computer> Select Manage> Expand Local Users and Groups> Right click on Users> Select New User
B. Click on the Start button> Right click on My Computer> Select Manage> Right click on Local Users and Groups> Select Add Users from the menu
C. Click on the Start button> Right click on Computer> Select Manage> Right click on Local Users and Computers> Select New User
D. Click on the Start button> Right click on Network Neighborhood> Select Manage> Right click on Users> Select New User

7.单项选择题A Windows OS has failed to load after a successful power on self test. Which of the following steps will help troubleshoot the problem?()

A. Change the time and date in the BIOS.
B. Replace the keyboard.
C. Check for media in the optical drive.
D. Add more RAM.

8.多项选择题Which of these are symptoms of malware on a computer? ()(Select TWO).

A. Hard drive and network activity is higher when the computer is idle
B. CD-ROM ejects unexpectedly from the computer
C. Web browser accesses unexpected websites
D. Prints from the computer have random characters and symbols instead of text
E. The monitor has a permanent image burned into the display

9.单项选择题Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?()

A. Defragment the hard drive
B. Discuss safe web-browsing habits with the customer
C. Delete temporary files, cookies and browser history
D. Install anti-virus software which uses manual updates

10.单项选择题Which of the following is the default location for the User profiles folder in Windows 7?()

A. C:\Users
B. C:\Program Files (x86)
C. C:\Documents and Settings 
D. C:\Windows\system32

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Which of the following IP addresses would a technician ping to verify the integrity of the local TCP/IP stack?()

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A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the userdescribing?()

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