单项选择题A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?()

A. The user copied to a read-only folder share.
B. The user changed the attributes of the files.
C. The user copied the files from the local My Documents folder.
D. The user moved instead of copied the files.


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2.单项选择题A new floppy drive was just installed into a PC. The drive powers on at system boot but the status LED does not turn off during operation. Which of the following is MOST likely the issue?()

A. The power cable was installed incorrectly and needs to be flipped.
B. The floppy drive was not enabled within the motherboard’s BIOS.
C. The FDD cable was installed incorrectly and needs to be flipped.
D. A Molex power cable was used instead of a Berg cable.

5.单项选择题A user reports that their onboard RJ-45 jack is damaged and will no longer function. Which of the following will provide this jack as an alternative to replacing the motherboard?()

A. Install a USB serial adapter
B. Connect to a USB hub
C. Use an external modem
D. Use an Ethernet card

6.单项选择题A technician does not have power to a PC. Which of the following tools should the technician use to check for electricity?()

A. Cable tester
B. Power supply tester
C. Tone generator
D. Multimeter

7.单项选择题Which of the following tools can be used to test if a 24-pin power cable is outputting correct voltage?()

A. Cable tester
B. Wrist strap
C. Multimeter
D. Loopback plug

8.单项选择题A laptop LCD screen needs to be replaced. Which of the following tools would be BEST used toopen the case?()

A. Flathead screwdriver
B. Plastic shim
C. Metal shim
D. Pliers

9.单项选择题

A new processor was recently installed on a one year old motherboard, replacing the original processor. The processor is on the motherboard’s supported processor list and was double checked for proper installation. However, the PC refuses to POST properly and displays no video onscreen.
Which of the following is the MOST likely issue?()

A. Too much thermal paste was used on the processor and it is preventing boot.
B. The motherboard needs to have its PWD jumper removed before the first boot.
C. The motherboard needs to have the most recent BIOS version installed.
D. The motherboard needs to have a newer CMOS chip installed.

10.单项选择题

A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears.
Which of the following is the MOST likely cause?()

A. The hinge on the display panel is damaged.
B. The display cable is loose or damaged.
C. The display panel is defective.
D. The video controller on the system board is defective.

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A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files.Which of the following would be the BEST tool to diagnose and troubleshoot this problem? ()

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A newly installed floppy drive activity light stays on. Which of the following is the MOST likely problem?()

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A Windows OS has failed to load after a successful power on self test. Which of the following steps will help troubleshoot the problem?()

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A user works daily with video production and needs portable storage which will allow them to transport their work back and forth from home. Taking the users storage and bandwidth requirements into consideration, which of the following would BEST suit the users needs?()

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A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? ()

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