单项选择题What happens when the CRS Engine fails in a High-Availability CRS deployment? ()

A.All activities fail over without any loss of data or dropping any calls. 
B.All current agent calls are dropped. 
C.All callers on active CTI ports are dropped. 
D.The standby CRS Engine starts, processing new calls immediately.


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1.单项选择题How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? ()

A.1
B.2
C.Depends upon the number of agents
D.Depends upon the locations of the CallManager clusters
E.Depends upon how many nodes are in the CallManager clusters

3.单项选择题When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? ()

A.Wait until the node is completely installed to start installation on the next one. 
B.After you insert Disk 2. 
C.A dialog box, "It is now safe to start installing the next node," appears during the installation. 
D.After Windows OS is installed on the first node.

4.多项选择题Which three are core server software components for IPCC Express?()

A.CRS Engine 
B.recording 
C.Cisco Agent Desktop 
D.monitoring 
E.Cisco Supervisor Desktop

5.多项选择题In a CRS cluster with Standby Servers, which of the following statements are true? ()

A.The Standby Server can be installed across the WAN from the active server. 
B.MS SQL 2000 must be installed for the datastores. 
C.MS SQL 2000 or MSDE can be installed for the datastores. 
D.On the Standby Server, you must install the same components that are installed on its corresponding active server. 
E.The Standby Server can be installed on one of the CallManager servers.
F.The active server can be installed on one of the CallManager servers.

6.单项选择题Which of the following is not a CRS Telephony or Media Subsystem?()

A.JTAPI 
B.Cisco Media 
C.VXML 
D.MRCP ASR 
E.MRCP TTS 

7.单项选择题Which tool or interface is used to configure debug parameters for log files?()

A.license information
B.Alarm and Trace Configuration 
C.CRS Installer 
D.Control Center

8.多项选择题You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

A.CTI dialogue control port 
B.CTI Route Point 
C.dialogue group 
D.Call Control Group 
E.CTI Route Port 
F.CTI Route Point association with JTAPI User

9.单项选择题What is the default filename for the component trace file?()

A.CiscoMIVR.log 
B.CiscoMADM.log 
C.CiscoMEDT.log 
D.CiscoMCVD.log

10.多项选择题Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

A.CRS Node Manager 
B.CRS Engine 
C.Cisco Recording 
D.CRS Application Editor 
E.Cisco Monitoring 
F.CRS Repository Datastore, CRS Historical Datastore, CRS Config Datastore, CRS Agent Datastore

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How many Team reports are available on the Cisco Supervisor Desktop?()

题型:单项选择题

An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

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Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

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In a CRS cluster with Standby Servers, which of the following statements are true? ()

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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 What level of control does a subflow have on the overall contact?()

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The JTAPI provider is the IP address of the().

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What is the default filename for the component trace file?()

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What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

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You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

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