单项选择题The JTAPI provider is the IP address of the().

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server


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1.单项选择题How do you debug an application with an Accept step?()

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow

2.单项选择题An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

3.多项选择题Which should you check to verify that you have correct software product versions installed?()

A.Administration Guide 
B.Release Notes 
C.Software Center 
D.Application Administration 
E.Compatibility Matrices 
F.patch availability

4.单项选择题What can help expose problems with script logic or validity by simulating the execution of a script?()

A.Alarm and Trace Configuration  
B.debug session  
C.script validation  
D.script refresh

5.单项选择题Which interface is used to configure debug parameters for log files?()

A.Datastore Control Center  
B.Alarm and Trace Configuration  
C.Custom File Configuration  
D.Control Center 

8.单项选择题Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()

A.Premium only  
B.Enhanced and Premium only  
C.Standard, Enhanced, and Premium  
D.Cisco Unified Contact Center Express does not support embedded internet browser

9.单项选择题Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

A.Cisco Unified CallManager cluster setup  
B.SQL 2K server setup  
C.Cisco CRS server setup  
D.Cisco CRS cluster setup

10.多项选择题Which two items does the Cisco CRS 4.5 Installer always install on the system?()

A.Cisco Unified CallManager  
B.Cisco Unified CallManager BARS Utility  
C.Java plug-in  
D.SQL 2K Server 

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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

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