A.Gather information from the customer.
B.Isolate the problem on the device.
C.Read the service documentation for possible causes.
D.Check the parts life counters.

A.Explain the issues of the call， the steps taken to resolve them and query the client if they have any additional needs.
B.Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
C.Give the client a technical explanation on the issue and how it was fixed； throw any faulty equipment in the clients garbage.
D.Proceed to the next service call， check back with the client in a week to see if they have any additional needs.

A.after two unplanned service calls.
B.according to manufacturers specifications.
C.when the device is becoming unreliable.
D.every sixty days.

A.Xenon
B.Halogen
C.Incandescent
D.Light Emitting Diode

A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.

A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail， call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.

A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.

A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.

A.Green
B.Magenta
C.Yellow
D.Black

A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.