Which of the following describes a sec...

单项选择题Which of the following describes a secure connection over the Internet between two sites?（）

A. FTP
B. VLAN
C. VPN
D. HTTP

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1.单项选择题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）

A. Talk to co-workers while interacting with customers to help diagnose the issues
B. Be culturally sensitive
C. Provide each user with a complete, detailed report of the current outage status
D. Listen and do not interrupt a customer and then provide a brief status update

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2.单项选择题There are several technicians working on various systems on a new workbench. Which of thefollowing should be reviewed to ensure all proper procedures are followed to help reduce anypossible issues?（）

A. MSDS
B. OEM
C. ESD
D. EMI

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3.单项选择题Which of the following is a layer 3 device that separates broadcast domains?（）

A. Network Interface Card
B. Hub
C. Bridge
D. Router

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4.单项选择题A new virus is spreading via email and exploits an old vulnerability in a company’s main OS.Which of the following BEST helps to mitigate this type of threat（）

A. Incident response
B. Asset management
C. Patch management
D. Policies and procedures

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5.单项选择题Please be aware that if you do not accept these terms you will not be allowed to take thisCompTIA exam and you will forfeit the fee paid.（）

A. RETURN TO EXAM
B. EXIT EXAM

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6.单项选择题Which of the following is needed to recover a system using ERD?（）

A. A bootable flash drive
B. The original installation CD/DVD
C. An ERD partition on the hard drive
D. An ERD for that system

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7.单项选择题Which of the following utilities can be used to diagnose DirectX hardware and driver problems?（）

A. Device manager
B. Computer management
C. msinfo32
D. dxdiag

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8.单项选择题Which of the following memory modules is a DDR3 chip?（）

A. PC-3200
B. PC2-4800
C. PC2-5300
D. PC3-8000

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9.单项选择题The last step in resolving an end user ticket should be which of the following?（）

A. Create an incident record
B. Verify the problem is resolved
C. Document the solution
D. Notify the user the problem is resolved

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10.单项选择题Which of the following types of printers uses a fuser to print a document?（）

A. Thermal
B. Laser
C. Inkjet
D. Dot Matrix

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