单项选择题Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? ()

A. Up to 16GB
B. Up to 32GB
C. Up to 1024GB
D. Up to 2048GB


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1.单项选择题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?()

A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.
B. Put the customer on hold just for a few minutes and join the conversation.
C. Forward the customer to another technician and join the conversation.
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

2.单项选择题Which of the following interfaces are typically supported on the input side of a KVM switch?()

A. PS/2, VGA, USB
B. DB25, DB9, PS/2
C. PS/2, DB9, USB
D. PS/2, DB25, VGA

3.单项选择题Which of the following BEST describes the initial process of setting up a new operating system from a CD-ROM? ()

A. Format a partition, install device drivers, and install the operating system.
B. Create a partition, format the partition, and install the operating system.
C. Install the operating system, create a partition, and install device drivers.
D. Install the operating system, install device drivers, and create a partition.

4.单项选择题After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? ()

A. Install a larger fan near the hard drive to cool the system.
B. Clean the drive with compressed air and continue to use it.
C. Remove and replace the drive.
D. Apply more thermal compound and reseat the drive.

6.单项选择题A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? ()

A. Wear a back brace when lifting and carrying the CRTs to the storage room.
B. Wear anti-static wrist straps to prevent ESD in the new monitors.
C. Recycle the monitors after removing the capacitors for use in other monitors.
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

7.单项选择题Which of the following is an advantage of upgrading to a 64-bit version of Windows? ()

A. A greater number of dynamic disks or disks larger than 1 TB can be supported.
B. Multiple applications running in 16-bit compatibility mode are supported.
C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
D. A new anti-virus protection scheme called Data Execution Prevention is supported.

8.多项选择题Which of the following hardware is hot pluggable?()

A. eSATA
B. Express Card/54
C. PS/2 peripherals
D. MIDI devices
E. NIC
F. USB

9.单项选择题A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? ()

A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.
C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.
D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.

10.单项选择题Which of the following printers would be the BEST choice for printing on multi-part forms?()

A. Impact printer
B. Thermal printer
C. Inkjet printer
D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?()

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Which of the following interfaces are typically supported on the input side of a KVM switch?()

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Which of the following is needed to perform an ASR restore in Windows XP?()

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? ()

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A technician notices that there is a second partition on the primary hard drive. This partitionis notassigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?()

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A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings?()

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A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?()

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A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? ()

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Which of the following connector types is used with twisted pair cable?()

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Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?()

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