A technician notices that there is a s...

单项选择题A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?（）

A. Space reserved by the drive manufacturer for firmware.
B. Space set aside by Windows for use by the virtual memory swap file.
C. A potentially dangerous virus has been downloaded onto the system.
D. A recovery partition put there by the manufacturer.

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1.多项选择题Which of the following commands verifies connectivity between two hosts?（）

A.chkntfs
B.dxdiag
C.tracert
D.ipconfig
E.ping

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2.单项选择题A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

A. Clean the toner cartridge.
B. Change the paper.
C. Replace the fuser.
D. Print a test page.

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3.单项选择题A technician receives a boot error message OS not found. Which of the following should thetechnician check? （）

A. The boot order in the BIOS
B. If Plug and Play is enabled
C. If the computer is in Safe Mode
D. If the BIOS is current

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4.单项选择题Which of the following features is only available with the Windows XP Professional version ascompared to the Windows XP Home version? （）

A. Simple File Sharing
B. Basic Disk Partitions
C. Remote Desktop
D. Joining a domain

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5.单项选择题The BEST information to document when changing the refresh rate on the display is to include: （）

A. the previous refresh rate and the new refresh rate applied.
B. the method that was used to access the display properties to change the refresh rate.
C. all the refresh rates that were tested.
D. the color resolution the user requested as well as the refresh rate.

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6.单项选择题Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? （）

A. Up to 16GB
B. Up to 32GB
C. Up to 1024GB
D. Up to 2048GB

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7.单项选择题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）

A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.
B. Put the customer on hold just for a few minutes and join the conversation.
C. Forward the customer to another technician and join the conversation.
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

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8.单项选择题Which of the following interfaces are typically supported on the input side of a KVM switch?（）

A. PS/2, VGA, USB
B. DB25, DB9, PS/2
C. PS/2, DB9, USB
D. PS/2, DB25, VGA

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9.单项选择题Which of the following BEST describes the initial process of setting up a new operating system from a CD-ROM? （）

A. Format a partition, install device drivers, and install the operating system.
B. Create a partition, format the partition, and install the operating system.
C. Install the operating system, create a partition, and install device drivers.
D. Install the operating system, install device drivers, and create a partition.

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10.单项选择题After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? （）

A. Install a larger fan near the hard drive to cool the system.
B. Clean the drive with compressed air and continue to use it.
C. Remove and replace the drive.
D. Apply more thermal compound and reseat the drive.

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