单项选择题A laser printer keeps displaying, ‘Paper Jam – Front Door’. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?()

A. The printer fuser assembly needs to be replaced.
B. The pickup rollers no longer have pickup grip.
C. Something is stuck inside of the pickup assembly.
D. The printer needs to have the toner cartridge replaced.


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1.单项选择题A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?()

A. Disable port forwarding on the router.
B. Reboot to Safe Mode and see if the Internet is accessible.
C. Format the machine and reinstall the OS.
D. Check the web browser’s proxy settings.

2.单项选择题

A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The
message that comes up on the screen says ‘Missing NTLDR press any key to reboot’.
Which of the following should the technician do NEXT?()

A. Replace the video card with a compatible one.
B. Check the Windows XP Hardware Compatibility List.
C. Verify the boot order in the BIOS.
D. Install Windows XP RC2 first, then upgrade to Windows XP Media Center.

3.单项选择题An office laser printer is printing lighter in random areas. Which of the following is the EASIEST solution to implement for this issue?()

A. Clean the drum with a computer vacuum.
B. Replace the toner cartridge.
C. Clean the fuser area with a lint free cloth.
D. Use a can of compressed air to clean the pickup assembly.

4.单项选择题The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?()

A. A new default gateway has been setup.
B. A new Internet shortcut has been added.
C. A new web browser has been installed and is now the default.
D. A proxy server has been enabled.

5.单项选择题The technician is working on a system and has determined that the hard drive must be reimaged. However, the customer wants to retain all the data. Which of the following would take the LEAST amount of time to implement?()

A. Create a new partition on the hard drive, copy all data to the new partition, reimage the drive, and the old data will be on the new partition and accessible.
B. Install a new hard drive, slave the old drive, image the new drive, and show the customer how to access their data on the old drive.
C. Upload the data to an external FTP server, reimage the drive, and then restore the data to the newly imaged drive.
D. Copy data to a USB connected hard drive, reimage the drive, and then restore the data to the newly imaged drive.

6.多项选择题A technician wants to secure a Windows 7 Ultimate notebook hard drive. Which of the following should the technician do to implement BitLocker?() (Select TWO).

A. Disable TPM in the system BIOS
B. Run the BitLocker wizard and any necessary partitions
C. Enable TPM in the system BIOS
D. Enable TPM in the Windows 7 OS files
E. Set up the OS and the system files on the same partition

7.单项选择题Which of the following is the default location for Fonts in Windows 7?()

A. C:\System Files\Fonts
B. C:\Windows\Fonts
C. C:\Windows\System Files\Fonts
D. C:\System\Fonts

8.单项选择题Which of the following is the default directory for User Profiles in Windows XP?()

A. C:\Users
B. C:\User Profiles
C. C:\Documents and Settings 
D. C:\Users\Profiles

9.单项选择题Which of the following is the default directory for User Profiles in Windows 7?()

A. C:\Profiles
B. C:\User Profiles
C. C:\Users\Profiles
D. C:\Users

10.单项选择题When installing a wireless access point, which of the following should the technician perform FIRST?()

A. Enable MAC filtering.
B. Download and install the latest firmware.
C. Disable DHCP.
D. Change the default password.

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Which of the following could cause an Inaccessible boot drive error during the boot process? ()

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A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is theMOST likely reason for the event? ()

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