单项选择题How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop ().

A.one language for both the CAD and the CSD  
B.one language for the CAD and a different language for the CSD  
C.two languages for the CAD and one language for the CSD  
D.two languages for both the CAD and the CSD


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1.多项选择题How does the Extended Get Digit String step differ from the Get Digit String? ()

A.It can be used in conjunction with another step. 
B.It allows the application programmer into another section of the application. 
C.Most of the Extended Get Digit String variables can be changed while the application is running. 
D.It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.

2.单项选择题Which of the following is not a CRS Telephony or Media Subsystem?()

A.JTAPI 
B.Cisco Media 
C.VXML 
D.MRCP ASR 
E.MRCP TTS 

3.多项选择题Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

A.CRS Node Manager 
B.CRS Engine 
C.Cisco Recording 
D.CRS Application Editor 
E.Cisco Monitoring 
F.CRS Repository Datastore, CRS Historical Datastore, CRS Config Datastore, CRS Agent Datastore

4.单项选择题What happens when the CRS Engine fails in a High-Availability CRS deployment? ()

A.All activities fail over without any loss of data or dropping any calls. 
B.All current agent calls are dropped. 
C.All callers on active CTI ports are dropped. 
D.The standby CRS Engine starts, processing new calls immediately.

5.单项选择题An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

6.多项选择题Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()

A.database integration  
B.prompt and collect  
C.VoiceXML  
D.opening and parsing HTTP and XML documents  
E.PQ  
F.E-mail Queuing 

7.多项选择题In a CRS cluster with Standby Servers, which of the following statements are true? ()

A.The Standby Server can be installed across the WAN from the active server. 
B.MS SQL 2000 must be installed for the datastores. 
C.MS SQL 2000 or MSDE can be installed for the datastores. 
D.On the Standby Server, you must install the same components that are installed on its corresponding active server. 
E.The Standby Server can be installed on one of the CallManager servers.
F.The active server can be installed on one of the CallManager servers.

8.单项选择题What is the maximum number of CTI ports for an IPCC Expess Standard deployment? ()

A.150 
B.200 
C.300 
D.Depends upon how many expansion servers are used 
E.Depends upon the number of applications configured

10.单项选择题How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? ()

A.1
B.2
C.Depends upon the number of agents
D.Depends upon the locations of the CallManager clusters
E.Depends upon how many nodes are in the CallManager clusters

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Which three are core server software components for IPCC Express?()

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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What happens when the CRS Engine fails in a High-Availability CRS deployment? ()

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Which three of the following are licensed Cisco CRS 4.0 software products?()

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Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

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Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

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The JTAPI provider is the IP address of the().

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