How many languages c...

单项选择题How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop （）.

A.one language for both the CAD and the CSD
B.one language for the CAD and a different language for the CSD
C.two languages for the CAD and one language for the CSD
D.two languages for both the CAD and the CSD

点击查看答案

您可能感兴趣的试卷

你可能感兴趣的试题

1.单项选择题Which tool or interface is used to configure debug parameters for log files?（）

A.license information
B.Alarm and Trace Configuration
C.CRS Installer
D.Control Center

点击查看答案

2.单项选择题When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）

A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS

点击查看答案

3.单项选择题What happens when the CRS Engine fails in a High-Availability CRS deployment? （）

A.All activities fail over without any loss of data or dropping any calls.
B.All current agent calls are dropped.
C.All callers on active CTI ports are dropped.
D.The standby CRS Engine starts, processing new calls immediately.

点击查看答案

4.单项选择题What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）

A.10 seconds
B.30 seconds
C.45 seconds
D.60 seconds

点击查看答案

5.单项选择题How does the CRS Server know that it has received an ASR-enabled contact? （）

A.The workflow has ASR steps in it.
B.The contact is on an ASR Dialogue Group channel.
C.The contact is on a JTAPI Call Control Group channel.
D.The contact is on a Cisco Media Dialogue Group channel.

点击查看答案

6.单项选择题An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

点击查看答案

7.单项选择题 An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）

A.1
B.2
C.3
D.4
E.5

点击查看答案

8.单项选择题Which of the following is not a CRS Telephony or Media Subsystem?（）

A.JTAPI
B.Cisco Media
C.VXML
D.MRCP ASR
E.MRCP TTS

点击查看答案

9.多项选择题Which of the following CRS upgrades are allowed?（）

A.CRS 2.2 to CRS 3.5
B.CRS 3.1 to CRS 4.0
C.CRS 2.2 to CRS 4.0
D.CRS 3.5 to CRS 4.0
E.CRS 4.0 to CRS 3.0
F.CRS 2.1 to CRS 4.0

点击查看答案

10.多项选择题Which three of the following are valid CRS deployment scenarios? （）

A.High Availability CRS Engines running on hardware from different server classes
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors
C.High Availability CRS Engines and database and a simplex Recording Server
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers
E.CCM co-resident deployment on an MCS 7815

点击查看答案