A.Major Release  
B.Minor Release  
C.Maintenance Release  
D.Service Release  
E.Engineering Special

A.during Installation Cluster Setup, in the CRS Installer  
B.after installation, during first-time login, in CRS Application Administration  
C.after installation, in CRS License Update Utility  
D.during Installation Server Setup, in the CRS Installer

A.Select "Start" from the Debug menu in CRS Script Editor.  
B.Select "Reactive Script..." from the Debug menu in CRS Script Editor.  
C.Select "Debugging" from the Trace menu in CRS Application Administration.  
D.Select "Start Trace" from the Trace menu in CRS Application Administration.

A.No.  
B.Yes.  
C.Yes, but they must be manually passed via input and output mapping.  
D.Yes, but they must be manually created in both flows and have the same name. 

A.ICM steps  
B.e-mail steps  
C.media steps 
D.database steps

A.CTI port  
B.CTI Route Point  
C.agent skills  
D.JTAPI user  
E.CRS prompt language  
F.ASR provider  

A.provider  
B.CTI ports  
C.call control groups  
D.CMT Dialog Control Group  
E.trigger  
F.RM provider

A.Application Management to load applications  
B.JTAPI Subsystem with the JTAPI Call Control Group  
C.Database Subsystem communication with LDAP Directory  
D.JTAPI Subsystem with the JTAPI provider  

A.JTAPI
B.Cisco Media Termination (CMT)  
C.MRCP ASR  
D.MRCP TTS

A.Publisher Activation page  
B.Component Activation page  
C.Cluster Setup page  
D.Server Setup page