A.Cisco Unified CallManager Device Configuration
B.Cisco Unified Contact Center Express Directory Management
C.Cisco Supervisor Desktop
D.Cisco CRS Administration, JTAPI Trigger Creation
E.Cisco Unified Contact Center Express Media Subsystem
您可能感兴趣的试卷
你可能感兴趣的试题
A.CTI Ports are not added by the creation of a Call Control Group.
B.CTI ports are no longer required to be added to the Cisco Unified CallManager database.
C.100 devices will be added to the Cisco Unified CallManager database.
D.200 devices will be added to the Cisco Unified CallManager database.
E.It depends upon how many port groups these ports will be split into.
F.It depends upon the number of server nodes within the Cisco Unified CallManager cluster.
A.75
B.150
C.200
D.300
A.Macintosh workstation with Cisco IP Phone Agent
B.Linux workstation running CAD with IP Communicator
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G
D.Citrix Terminal running CAD with IP Communicator
E.Citrix Terminal with Cisco IP Phone Agent
F.Windows workstation running CAD with Media Termination option
A.150
B.200
C.300
D.varies based on the number of expansion servers used
E.varies based on the number of applications configured
A.The agent is not ready.
B.The agent is not on a call.
C.The agent is an IP phone agent.
D.The agent is not in the team currently being viewed by the supervisor.
A.to execute a specified method of a Java class
B.to reference a variable or invoke a method of a custom Java Object
C.to pass variables between two different workflows
D.to create an object for the purpose of executing methods on a remote computer
E.to get a reference to the Contact and Session states
F.to allow for arguments to be passed to a specified method
A.Caller will receive network busy treatment.
B.Caller will receive ringing treatment.
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
D.An exception is raised, but the call is accepted and processed.
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow
A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?()
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
最新试题
What can help expose problems with script logic or validity by simulating the execution of a script?()
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()
The JTAPI provider is the IP address of the().
How many skills may an agent have?()
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()
In a CRS cluster with Standby Servers, which of the following statements are true? ()
Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()
How do you debug an application with an Accept step?()
Which three of the following are valid CRS deployment scenarios? ()
Which interface is used to configure debug parameters for log files?()